Veriteer is a customer experience consultancy. We work with some of the world's largest retailers and high-growth start-ups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives. Our unique blend of skills allows us to answer a very specific problem: how to position the entire business towards the customer, and successfully deliver strong growth, quarter after quarter, whilst improving customer satisfaction.
We exist as consumer markets are changing rapidly. It’s a revolution in what products are sold, how they are sold and how they are made. It’s driven by societal change, the economic climate, and advances in technology. All of these factors create a perfect storm of uncertainty for retailers and brands, making it increasingly challenging to set and execute a winning customer strategy.
We have developed an extensive programme, the 'CX Leadership Programme', to allow us to provide aspiring Veriteers with the capabilities and experience they will need to succeed. This prestigious programme provides access to an amazing mix of cutting- edge training and real-world experience that cannot be found anywhere else.
Our services include:
- Product, service and experience design;
- Customer analytics and research;
- Digital product development and management; and
- Culture and communication design.