Most fashion brands don’t produce their garments, they outsource the work to murky supply chains. We buck that trend.

Founded in Copenhagen in 2014, Son of a Tailor is one of the most pioneering menswear brands in operation today. With over one million products sold, we’ve redefined everyday essentials through custom-fit precision and a transformative made-to-order production model.

2025 is a pivotal year for us as we evolve from a tech-driven brand into a tastemaker in menswear. Our garments—refined essentials for the modern man—are designed to be worn anywhere, from dressed-up occasions to everyday life. And now, we’re looking for a part-time Customer Success Assistant to shape how we deliver the world's best customer experience

What you'll do

• Delivery of stellar customer support via chat and email regarding shipments, product info, tax-related questions, etc.

• Educate customers about our made-to-order model and how it benefits both them and the planet.

• Gather customer feedback and deliver it in a way that enables the rest of the team to improve our product and user experience

• Make sure that our customer support processes are optimized in order to give quick and great responses

• Help our customers achieve their perfect fit and guide them through our Free Remake Guarantee

• Support in our physical store during busy periods and cover for sickness when needed.

  
  

About you

• Having experience within fashion, furniture, interior design, or similar is considered a plus.

• You’re operationally strong and detail-oriented, and you enjoy optimizing customer experience.

• You have a genuine passion for men’s fashion and a sharp eye for minimalist, high-quality design and fit.

• You’re warm, professional, and a natural storyteller who enjoys engaging with customers

• You believe in what we do and are excited to represent Son of a Tailor's vision

• You’re a true team player who thrives on collaboration and enjoys working closely with others to enhance the customer experience.

• You're fluent in English. Danish is a plus, but not essential.

  
  

What we offer 

• A central role in shaping the online customer experience.

• Exposure to our entire business model, with onboarding support from our online customer success team.

• Competitive salary based on experience

• A supportive and innovation-driven work team in the heart of Copenhagen.

• A fun and lively work environment, with regular Friday get-togethers.

• A part-time position (25–30 hours per week) with the possibility to work full-time during peak season. This role may occasionally include weekend shifts.

Are you the one?

Send in your motivational cover letter and CV (combined as one attachment)

We are looking at applications on a rolling basis and hope to fill the role ASAP. We can’t wait to hear from you!

How we hire

We’re committed to providing an environment of mutual respect, ensuring equal employment opportunities for all applicants and teammates. That’s only achievable if our team reflects the diversity of the world around us – and that starts with you applying. We embrace and encourage people from all backgrounds to apply – regardless of race, colour, religion or belief, national origin, sex, age, sexual orientation, disability, or any other status.