Founding Customer Success Manager

Salary Competitive
Equity To be negotiated

We’re hiring a Founding Customer Success Manager to help Electricity Maps scale customer adoption, retention, and growth - starting with some of the world’s biggest tech companies.

If you’re an experienced CSM who’s ready to build from 0 to 1, own strategic accounts, and drive expansion at a high-impact startup, this could be your next move.

This is a unique opportunity to be the first person in on the grounds to work operationally, while strategically building the foundation for Customer Success at Electricity Maps


About Electricity Maps 🌎 

Electricity Maps provides real-time global electricity data, helping companies like Google, Cisco and Samsung optimize energy usage and reduce emissions.

  • Our free app is used by millions.

  • Our commercial API is trusted by some of the world’s largest enterprises.

  • We’re backed by top-tier investors with experience at Unity, Zendesk, Datadog, Hugging Face, and DocuSign.


What You’ll Own 🎯 

Customer Enablement

  • Build and run a repeatable onboarding experience

  • Launch enablement programs and health scoring systems

  • Set up ongoing touchpoints for new features and feedback

Strategic Relationship Management

  • Lead quarterly business reviews with key customers

  • Own expansion and renewal pipeline for strategic accounts

  • Help establish a customer advisory board

Operational CS Tasks

  • Maintain CRM hygiene and account records

  • Coordinate billing, renewals, and documentation

  • Ensure customer success insights are shared across teams


What Success Looks Like in Your First 6 Months 📈 

  • Onboarding and customer success playbooks running for new customers

  • Health metrics in place to track retention and flag churn risk

  • Strong partnerships built with key accounts like Google and Microsoft

  • Expansion and renewal pipeline actively managed

  • Foundation laid for future CS team growth


What Kind of Operator Will Thrive Here 🔎 

  • 5-8 years in customer-facing roles, including 2-4 years as a dedicated CSM

  • Experienced managing enterprise relationships in B2B SaaS context

  • Has worked in early-stage startups and built CS programs from scratch

  • Comfortable balancing strategic thinking and hands-on execution

  • Bonus: experience in sales or account management, or in a sales-led GTM organizations

  • Bonus: interest or background in energy, sustainability, or data products


Role Details 📍 

  • Full-time

  • Based in Copenhagen (with relocation support) or remote (European time-zone and only for exceptional candidates)

  • 6 weeks vacation + full health insurance

  • Stock options


Interested? 📬 

We keep it simple: no resume, no CV, just answer a few quick questions when applying


Perks and benefits

This job comes with several perks and benefits

Paid holiday
Paid holiday

Work life balance
Work life balance

Near public transit
Near public transit

Social gatherings
Social gatherings

Healthcare insurance
Healthcare insurance

Free lunch
Free lunch

See all 11 benefits

Working at
Electricity Maps

Electricity Maps provides actionable electricity data for more than 200 regions. We help businesses more effectively reduce their emissions, and enable products and services to differentiate their offerings by empowering end-users to be more carbon-aware. As wind and solar production fluctuate throughout the day, this information needs to be dynamic and updated in real-time. As this real-time information about the physical origin of electricity will be scrutinized and challenged by many parties, the effort has to be collaborative, open, and transparent. This is what motivated the creation of Electricity Maps. It started as a simple real-time data visualization in June 2016 and turned into a comprehensive data platform with high scientific integrity. More than 40,000 people use our app on a daily basis and market leaders like Google and Microsoft, are using our API for extensive projects in order to reach their climate goals and help their users take action against climate change. Our goal: a truly decarbonized electricity system. To get there, we will organize the world's electricity information, and use it to drive the transition toward a truly decarbonized electricity system.

Read more about Electricity Maps

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