Do you want to contribute to a more sustainable solution for the fashion industry? At Organic Basics, we’re more than a direct-to-consumer fashion brand; we’re a purpose-driven company committed to promoting positive change. Through innovation, transparency, and collaboration, we continuously seek better solutions for a more sustainable clothing alternative. We believe that real impact happens when passionate individuals come together with courage and a shared vision. 

Organic Basics is now looking for an exceptionally structured, clever, and kind Customer Experience Intern who likes a good challenge and loves having fun at work. The 4-6 month internship will begin in September 2025 and take place in our office in Nørrebro, Copenhagen - remote work is possible for shorter periods of time. This internship is intended to give you hands-on experience with customer interactions, products, and logistics as part of your studies and help shape your future career path. 

Your daily tasks will include:

• Acting as the voice of Organic Basics, delivering brilliant customer service via phone, email, and live chat.

• Assisting customers with order or product inquiries, sizing guidance, and after-sales support.

• Improving methods for review collection and making sure customer feedback is presented and used for future improvements.

• Contributing to the improvement of the online customer experience.

• Solving logistics issues and daily communication with our warehouse.

• Representing the voice of the customer within OB by categorizing insights into relevant data points.

• Ad hoc CX tasks

  
  

Your strengths:

• Previous CX, retail or service experience is a plus. 

• Great problem-solving skills while being customer-oriented, and sales focused. 

• Reliable, people-smart and exceptionally friendly.

• Tech-savvy, a fast learner and a team-player.

• Helping customers gives you personal satisfaction and joy.

• Dedicated work ethic, and efficient at managing your workload. 

• Excellent communication skills, both verbally and in writing. 

• You speak and write fluent English, any other language is a plus.

• You’re passionate about our planet and want to help create the change you would like to see in the world.

OB perks:

• Great social working environment with many fun activities (summer parties, social activities, Friday bars etc.)

• Being part of a versatile international team in a brand that is focused on sustainability

• Flexible working hours

• Free lunches, snacks and drinks

• Office dogs :)

If this fits your profile, we’d love to hear from you. Please share your CV and a cover letter. 

Start: September

Duration: 4-6 months

Compensation: The position is paid an honorary salary of 5200 DKK/month

Location: Copenhagen - remote work is possible, but we like to see each other in person a few times a week :)

We are committed to creating a diverse environment and highly encourage absolutely everyone to apply for the position, regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.

Applications are reviewed on a continuous basis.