Do you want to play an active role in changing one of the most polluting industries in the world? Organic Basics is not only a direct-to-consumer fashion brand – we're an organization with a purpose to be proactive in finding new solutions that address our climate crisis and inspire lasting change across our industry. We believe courage and teamwork are crucial to this.

To support our mission, Organic Basics is looking for an exceptionally structured, clever and kind Customer Experience intern who likes a good challenge and loves having fun at work. The 4-6 month internship will begin in January/February 2025 and take place in our office in Nørrebro, Copenhagen - remote work is possible for shorter periods of time. This internship is intended to give you hands-on experience with customer interactions, products and logistics as part of your studies and help shape your future career path. 

Your daily tasks will include:

• Acting as the voice of Organic Basics, delivering top notch customer service via phone, email, and live chat.

• Assisting customers with order or product inquiries, sizing guidance, and after-sales support.

• Improving methods for review collection and making sure customer feedback is presented and used for future improvements.

• Contributing to the improvement of the online customer experience.

• Solving logistics issues and daily communication with our warehouse.

• Representing the voice of the customer within OB by categorizing insights into relevant data points, and educating internally about the customer insights.

• Ad hoc CX tasks

  
  

Your strengths:

• Previous CX, retail or service experience is a plus. 

• Great problem-solving skills while being customer-oriented, and sales focused. 

• Reliable, people-smart and exceptionally friendly.

• Tech-savvy, a fast learner and a team-player.

• Helping customers gives you personal satisfaction and joy.

• Dedicated work ethic, and efficient at managing your workload. 

• Excellent communication skills, both verbally and in writing. 

• You speak and write fluent English, any other language is a plus.

• You’re passionate about our planet and want to help create the change you would like to see in the world.

  
  

OB perks:

• Great social working environment with many fun activities (summer parties, social activities, Friday bars etc.)

• Being part of a versatile international team in a sustainable lifestyle brand

• Flexible working hours

• Free lunches, snacks and drinks

• Office dogs :)

  
  

If this fits your profile, we’d love to hear from you. Please share your CV and a cover letter. 

Start: January/February

Duration: 4-6 months

Compensation: The position is paid an honorary salary of 5200 DKK/month

Location: Copenhagen - remote work is possible, but we like to see each other in person a few times a week :)

We are committed to creating a diverse environment and highly encourage absolutely everyone to apply for the position, regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.

Applications are reviewed on a continuous basis. Replies will be sent out by October the latest.