The fashion industry is the second most polluting industry in the world. Do you want to play an active role in changing that? We’re looking for people who care deeply about our planet and want to help create the change they want to see in the world. We truly believe we can learn a bunch of skills – but we can’t teach passion. We're not only a direct-to-consumer brand – we're an organization with a purpose to be proactive in finding new solutions that address our climate crisis and inspire lasting change across our industry. Courage and teamwork are crucial to this.
To support our mission, we are looking for an exceptionally structured, clever and friendly Customer Experience intern who loves a good challenge and high fives!
Join Organic Basics for a four to six month internship and become a part of the daily buzz in a growing company. This internship is intended to give you hands-on experience with customer interactions, products and logistics to supplement your studies and help shape your future career path.
Acting as the voice of Organic Basics on the front lines, delivering best-in-class, delightful customer experiences via phone, email, live chat
Contributing to the improvement of the online customer experience
Processing customer returns and exchanges
Solving logistics issues and daily communication with our warehouse
Representing the voice of the customer within OB by categorising insights into relevant data points, and educating internally about the customer insights
Collaborating with internal partners to support our wholesale strategy and initiatives, including helping to develop new B2B partnerships
Ad hoc CX and e-commerce tasks
Helping customers gives you personal satisfaction and joy
Great problem-solving skills
Reliable, people-smart and exceptionally friendly
Tech-savvy, a fast learner and a team-player
High energy level, enjoy working at a high pace and managing your workload efficiently
Dedicated work ethic and always willing to go the extra mile
You’re passionate about our planet and want to help create the change you would like to see in the world
You speak and write fluent English, any other language is a plus
Great social working environment with many fun activities (Summer parties, social activities, Friday bars etc.)
Being part of a versatile international team in a sustainable lifestyle brand
Access to a big network of business partners, advisors, and professionals
A flexible work environment
If this sounds like something for you, we would like to hear from you. Please share your CV and a cover letter.
Start: Beginning of January 2024
Duration: 4-6 months
Location: Copenhagen - remote work is possible, but we like to see each other in person a few times a week :)
We are committed to creating a diverse environment and highly encourage absolutely everyone to apply for the position, regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.
Applications are reviewed on a continuous basis.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.