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Customer Experience intern

Salary Competitive

The fashion industry is the second most polluting industry in the world. Do you want to play an active role in changing that?

We’re looking for people who care deeply about our planet and want to help create the change they want to see in the world. We truly believe we can learn a bunch of skills – but we can’t teach passion. We're not only a direct-to-consumer brand – we're an organization with a purpose to be proactive in finding new solutions that address our climate crisis and inspire lasting change across our industry. Courage and teamwork are crucial to this.

To support our mission, we are looking for an exceptionally structured, clever and friendly Customer Experience intern who loves a good challenge and high fives!

Join Organic Basics for a four to six month internship and become a part of the daily buzz in a growing company. This internship is intended to give you hands-on experience with customer interactions, products and logistics to supplement your studies and help shape your future career path.

Your daily tasks at OB will include:

  • Acting as the voice of Organic Basics on the front lines, delivering best-in-class, delightful customer experiences via phone, email, live chat

  • Contributing to the improvement of the online customer experience

  • Processing customer returns and exchanges

  • Solving logistics issues and daily communication with our warehouse

  • Representing the voice of the customer within OB by categorising insights into relevant data points, and educating internally about the customer insights

  • Collaborating with internal partners to support our wholesale strategy and initiatives, including helping to develop new B2B partnerships and managing relationships with existing partners

  • Contributing to the day-to-day operations of our e-commerce platform by creating new products, building collections, and managing visual merchandising, in order to improve web-performance and increase customer engagement and sales

  • Ad hoc administrative tasks

Your strengths:

  • Reliable, people-smart and exceptionally friendly

  • A fast learner and a team-player

  • High energy level, enjoy working at a high pace and managing your workload efficiently

  • Dedicated work ethic and always willing to go the extra mile

  • Helping others gives you personal satisfaction and joy

  • Great problem-solving skills

  • Tech-savvy and online first mindset

  • You’re passionate about our planet and want to help create the change you would like to see in the world

OB perks:

  • Great social working environment with many fun activities (Summer Parties, Social activities, Friday Bars etc.)

  • Being part of a versatile international team in a sustainable lifestyle brand

  • Access to a big network of business partners, advisors, and professionals

Start: End of July 2023

For more information or questions please contact us at cpt@organicbasics.com or phone number 26220080

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 9 benefits

Working at
Organic Basics

The fashion industry is the second most polluting industry in the world. Technology is crucial for humankind to successfully address the climate crisis. Organic Basics is not only a direct-to-consumer brand, but an organization that wants to be proactive in finding solutions that can help build a better tomorrow and inspire change across the fashion industry as a whole. In Organic Basics, we’re transparent in our communication and are always looking to be intentional, inclusive, innovative and solutions-driven. Organic Basics is an organization with a purpose that wants to be proactive in finding new solutions that can help build a better tomorrow and inspire change across the industry as a whole. We’re a passionate team of individuals from different nationalities who fundamentally believe that we are better together. We’re driven by compassion, authenticity, and wanting to make a positive impact in the world.

Read more about Organic Basics

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