Customer Success Specialist - Part-Time

We’re a Copenhagen-based clothing-tech company, on a mission to re-engineer the clothing industry with made-to-order.

Meet Son of a Tailor!

Made-to-order means we don’t produce anything until it's sold. In this way, we design overproduction and inventory waste out of the equation. For customers, this means we can produce everything for your specific body. It requires just 30 seconds and no measuring tape. And if it doesn’t work on the first try, we offer a Free Remake Guarantee. We only use the highest quality materials, so customers can rest easy knowing their products will last.

The key to it all? Our supply chain. We love to get nerdy about all the small details that make a supply chain run smoothly and with as little waste as possible. But we also realized that we need a unified vision that ties all of this together - therefore we’re working under the headline, Supply Change. And we do that for everyone involved; our customers, garment workers, and for the planet.

Our high season is approaching and we’re therefore expanding our CS-Team. Which is why we’re looking for the ones where top-notch customer service comes naturally to you. You’re a great communicator and you thrive when everyone around you feels inspired and heard. On a day-to-day basis, then what’s all this about? Let’s dig into, some of the main responsibilities you’ll be having:

What will you be doing;

• Deliver first-class customer service via chat and email to all our customers - mainly regarding shipments, product info, tax-related questions, sizing, etc.

• Assisting customers with adjusting their custom sizes and understanding how to go about The Perfect Fit

• Gather customer feedback and deliver it in a way that enables the rest of the team to improve our product and user experience.

• Take part in optimizing our resolution bot and tone of voice to improve the overall customer experience, as well as optimizing our daily workflow within the customer success team.

How to make us extra excited;

• Your English verbal and written skills are top-notch (as we do all communication in English)

• You’re a people person and a great team player

• You have experience within customer service - maybe you’ve worked in retail? Or previously been in a CS-role?

• An interest in sustainability, the clothing industry, and a desire to help us change the world would make us raise our hands!

So, what are we offering?

A part-time position (10-15 h/w). Though as we’re approaching our busy summer period we'd love it if you'd be able to work additional hours during that period.

Our CS-team is a vital part to ensure customer satisfaction, behind the scenes we’re a team of 6, who are passionate about creating exceptional customer experiences. We believe in challenging each other to do even better and to keep exceeding expectations.

Overall we’re a team of 40+ Sons and we’ll have a desk for you at our beautiful office in the city center of Copenhagen. What’s it like to work at Son of a Tailor, you might ask? Well, we’re a passionate and ambitious bunch, who genuinely like being around each other. And even though we do Friday bars, team camps, catered lunch, and loads of fun and games - we believe the culture really shines through, when our CEO leaves early to pick up his kids, when we help each other across departments or when we’re video-chatting with our remote team-mates, because of our WFW (Work-from-wherever) options.

Come see for yourself, and apply today - you can expect the process to look something like this: Quick video screen – Interview – Assessment – Hire. Our interviews are planned for weeks 16+17, so do not hesitate to send us your resume asap. We cannot wait to hear from you.

Sometimes we get noticed and mentioned in the news. Check out Vogue Scandinavia, Finans, Forbes - but no one says it quite like our customers. Go check it out on Trustpilot.

At Son of a Tailor, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We encourage all relevant applicants to apply; regardless of race, color, religion or belief, national origin, sex, age, sexual orientation, disability, or any other status.