Veo is the world’s leading AI powered sports camera company. Our innovative and fully automatic camera solution enables sports teams to record their matches and training sessions without the need for a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels - a privilege that used to be only for the few. More than 7,000 clubs and schools in 80+ countries use Veo, and more than 12,000 matches are uploaded every week.

In Veo, we love to see talent grow. On the field and in our offices where our diverse staff brings vast experience from the local tech scene, startup community, and grassroots sports clubs from all around the world.

Growing as fast as we do in Veo also means that every day is different and exciting and very challenging, both in the front line and in the back office.

There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.

Responsibilities

• Respond to customer requests in a clear and comprehensive manner, because good communication is key to winning customers over.

• Adhere to our KPIs for response time and customer satisfaction. We believe in setting ourselves ambitious goals when it comes to delivering good-quality customer support.

• Work closely with product/engineering/hardware teams to resolve the different kinds of user issues with the camera and/or the platform. Bug reporting is an integral part of our customer support process.

• Communicate relevant feedback from customers to our product and development teams using the right channels.

• Provide feedback for optimising the processes that we currently work with.

Preferred qualifications:

You will be a key person influencing the satisfaction and success of our customers, and we therefore expect the following qualifications:

• Experience in customer-facing roles.

• Experience with tech support and/or product support.

• Excellent written communication skills.

• It is an advantage if you can speak at least one of the following languages in addition to English : German, French.

• Passionate about helping people and making them succeed.

• Solution-oriented mindset and a structured approach to work.

• Familiarity with customer service tools is an advantage.

• You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.

• Interest in sports.

What can you expect when you are welcomed onboard?

You get to work with our super cool Customer Success team that comprises 16 highly skilled and passionate people, spread across 2 streams: Customer Support & Retention.

You will be a part of the Customer Support team, and we also have a small team working from Miami.

You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives. We are a bunch of highly diverse, open-minded, high-spirited and fun-loving individuals driven by a common goal to contribute to innovation in the sports industry. We enjoy a laid-back atmosphere in the office, where our kitchen is always well-stocked (courtesy: our super awesome Office Manager), and performance-driven culture is at its core.

Welcome to Veo’s Customer Success Family!

Though most of us have a passion for sports, you need not be a sports fanatic to fit in. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.

Be a part of our accelerating growth journey in a modern scale up company with a revolutionary product. We are diverse, open minded and have a laid-back atmosphere, but with a performance driven culture at its core.

Have we piqued your interest? Great. Interviews are conducted continuously, so please apply with your resume and application as soon as possible.