Veo is the world’s leading AI powered sports camera company. Our innovative and fully automatic camera solution enables sports teams to record their matches and training sessions without the need for a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels - a privilege that used to be only for the few. With more than 6,000 sports teams in +79 countries using Veo and 10,000 games uploaded per week, a small adjustment can have a massive impact.

In Veo, we love to see talent grow. On the field and in our offices where our diverse staff brings vast experience from the local tech scene, startup community, and grassroots sports clubs from all around the world.

Growing as fast as we do in Veo also means that every day is different and exciting and very challenging, both in the front line and in the back office.

Purpose and Scope

As a Customer Success Manager for our customer base with tech touch coverage, you’ll drive customer adoption and value at scale through the development and execution of the Tech Touch program. You’ll ensure that they see the maximum value in Veo, and therefore fulfilling their potential, resulting in growing the potential of your portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations.  

We have an ambition of building a data driven customer success organisation, with a human touch. Using a data-driven mentality, you’ll work with marketing and product development possible solutions including: Intercom, Segment, ActiveCampaign, Looker, Metabase, Zapier, BigQuery, G Suite. 

You will be a crucial part for us to achieve it with facilitating human connections on scale. 

Our team is dispersed throughout the globe, which means we value the diversity and unique collaboration that’s fostered through a remote team. We work incredibly hard for our customers and believe deeply in our platform’s value. We're a high energy, high growth team and we love to win.

What are some of the high impact opportunities you’ll tackle?

• Help to build out and iterate on the tech touch program across the customer journey: onboarding, adoption, impact, expansion/renewal, win back.

• Communicate with and assist customers when they fall out of tech touch cadences.

• Collaborate across teams (support, product, systems, marketing) to ensure a smooth journey and that we have the right content in place to support this segment at scale.

• Identify repeatable strategies and playbooks to drive adoption and mitigate risk (in close collaboration with your colleagues managing the mid-touch segment).

• Leverage data insights to manage progress, performance, and priorities.

Desired Skills and Experience

• 1+ years of experience in customer enablement/marketing, one to many customer success or scaling customer operations.

• Process oriented – Experience building or executing one-to-many programs through scalable technology.

• Business Intelligence  – You’re excited about the data analysis and how to use it as a tool to make you more efficient.

• Genuine desire to help people and make them succeed.

• Strong communication skills – effective at communicating at all levels within our organization and our customers’ clubs.

• Planning/Organization – Ability to manage multiple priorities.

• Help build the car while driving it: you bring everything is possible mindset, and are eager to help define the cutting edge Customer Success program. 

• Dependable – Team player, motivated to help and guide others to improve as well as open to receive the learnings.

What we offer

• A great workplace with cool international colleagues and a flat organization where everyone will be heard.

• Autonomy and freedom to find the approaches and best solutions for problems

• Meaningful work that makes a real difference in the world of sports.

• Recognition for innovation and excellence.

• Flexible working hours: There’s no size fits all. Morning person or night owl, we offer you the flexibility to choose.

• Latest tech gear: Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

• Social gatherings: We go sailing, climbing, and dining together as often as we can.

• Flexibility and versatility in day-to-day work, there are no boring days at Veo!

Welcome to Veo’s Customer Success Family!

Though most of us have a passion for sports, you need not be a sports fanatic to fit in. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.

Be a part of our accelerating growth journey in a modern scale up company with a revolutionary product. We are diverse, open minded and have a laid-back atmosphere, but with a performance driven culture at its core.

Have we piqued your interest? Great. Interviews are conducted continuously, so please apply with your resume and application as soon as possible.