We are looking for a Customer Love Representative who is able to provide outstanding customer experiences, is a great problem solver and loves a good high five!

Our customer experience is a fundamental part of Organic Basics. The CX team makes sure our customers around the world can find the help they need at all steps along the customer journey, on our website and through interactions with our team. 

Your daily tasks at OB will include:

• Acting as the voice of Organic Basics on the front lines, delivering best-in-class, delightful customer experiences via phone, email, and live chat

• Providing support and engagement on Instagram and Facebook

• Solving logistical issues through daily communication with our warehouse and partners

• Keeping a close eye on our orders and fulfillments

• Monitoring and replying to customer reviews

• Processing customer returns and exchanges through our in-house return system

• Identifying and analysing customer insights 

Your strengths:

• 1-3 years of experience with customer support, ideally within a D2C brand

• Flawless writing and speaking skills in German and English 

• Experience with social media

• High energy level, enjoy working at a high pace and managing your workload efficiently

• Dedicated work ethic and always willing to go the extra mile

• Helping others gives you personal satisfaction and joy

• Great problem solving skills

• Tech-savvy and online first mindset

• Analytical and data-driven

• Able to show initiative and take leadership to drive change and optimise processes

• Comfortable working in multiple digital tools and processes to manage your daily tasks. We use Dixa, Shopify, Traede and Consignor.

• Reliable, people smart and exceptionally friendly

• Eager to learn and a true team-player

• Passionate about our planet and want to help create the change you want to see in the world

What we offer:

• Healthy vegetarian catered lunch.

• Our own yoga class every Thursday.

• Beers and good tunes every Friday.

• Monthly social activities.

• Unlimited organic coffee, tea, fruit and a selection of healthy (and not so healthy) snacks.

• A flat hierarchy and an entrepreneurial team with high ambitions.

• A challenging, fast-paced, and highly dynamic environment.

• High expectations and challenges to help you reach your highest potential.

• Access to a big network of business partners, advisors, and professionals.

• An international and exciting working environment with employees from 12 different nationalities.

  
  

We are committed to creating a diverse environment and encourage anyone to apply for the position, regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability or age.

If this sounds like you, we look forward to hearing from you!

Start date: As soon as possible. Ideally March 1st.