The Hub | Customer Success specialist for fast growing SaaS startup.

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Customer Success specialist for fast growing SaaS startup.

Salary Competitive

As a customer success associate, you will be responsible for customer retention for our Danish clients. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Make Influence products.

Responsibilities

Drive Customer Success and increase sustainable proven value for both our Customers, Influences, and Make Influence.
Retain current and develop new uses for Make Influence’s innovative products and features that align with customer business needs and goals.
Manage our general customer-facing channels like live chat, support email, and company phone.
Drive optimal product adoption and ensure the best customer experience through the client life cycle.
Reports to the CMO about the health of the customer success department.
Own the success of assigned customers ensuring that they meet their KPIs and realize the full value of the Make Influence platform and services by defining short, mid and long term influencer marketing goals and creating customer success plans to realize objectives.
Amplify the voice of the customer internally in the company to optimize product development, product optimization, and marketing focus.
Proactively manage customer health and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction
Share and develop success stories with the content team.
Regularly work alongside the Sales, Marketing, Support, Product Dev. and founder team.

About you:

Experience in Customer Success, Account Management, Relationship Management a SaaS company, or experience in a digital marketing environment preferred.
Exceptional communication skills, highly organized, collaborative and detail-oriented
Experience building and maintaining relationships while working to mitigate churn, drive engagement and revenue growth
Strong leadership skills which inspire confidence with our customers
Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company and keep pace with our ambitious growth targets
Passion for technology and for being a part of a fast-growing team
Native Danish in written and oral presentation skills

We offer:

Extensive on-going training and development for your career in technology sales, influencer marketing, and scale-up.
The opportunity to be a key player at a rapidly expanding technology company/scale-up
A vibrant culture in our Copenhagen based office.

If you’re looking for an opportunity to grow, a company that invests in your personal development, a good compensation package, and a fun culture, then you’ve come to the right place.

**P.S we are looking for a candidate who is fluent in danish.

- We look forward to hearing from you.

For more information or questions please contact us at rasmus@makeinfluence.com or phone number 60229438

Perks and benefits

This job comes with several perks and benefits

Free lunch

Flexible working hours

Near public transit

Social gatherings

Central office

Work life balance

See all 18 benefits

Working at
Make Influence

See company profile

Make Influence is the first performance driven influencer marketplace in Denmark, helping b2c marketers and ecommerce brands managing influencer marketing campaigns at scale through the power of data and technology. Influencer marketing is a 10 billion dollar industry, with millions of collaborations between brands and creators being created each year. However, it is still often associated with lack of transparency when it comes to pricing and performance, making it hard for marketers to trust it can be used as a serious performance marketing channel. At the same time, influencers still lack the tools to manage their work efficiently and effectively on their own. We are here to change that! Our goal is to make influencer marketing transparent, fair and effective, creating an environment where influencers and marketers can come to trust each other and create amazing collaborations together. All of this, while having some fun! We are building just this: a marketplace for influencer, where marketers can see all important metrics before reaching out to them, and when they find the right fit, agree on performance based compensation. This way, influencers get paid for what they deliver in real business value, and brands have the piece of mind of not throwing money out of the window. The platform is based upon an affiliate tracking system that allows us to know exactly how many impressions, clicks and sales is any piece of sponsored content generating. This is shown in real time to both the influencer and the brand through dashboards. At the end of each month, we pay the influencer what they are due. Automatically. With this model, we have helped over 200 brands generating 100'000'000 DKK in revenue through influencers collaborations, and over 14'000'000 in commission paid to over 1000 influencers. But we are not stopping here: in the next year we plan to expand outside of Denmark, launch new campaign types and develop the product further to accomodate even more user types. To do this, we need talented and energetic people, who would like to help us build the future of influencer marketing . If you think you have what it takes , keep on reading ... because what we do it's not only about numbers! We are very young team, and as such we love to have fun, be it in our splendid office on Christianshavn waterfront, at one of the parties we organize or for a cozy beer tasting night. We work hard, but we love to play harder, and we hope so do you! :))) Welcome to the Make Influence world.