Superb is a fast-growing SaaS company with remote operations. We are first-to-market in our space and have established a leading reputation, with the some of the best restaurant brands in the world. We are committed to changing an industry that has not seen innovation for a long time and we believe it happens through a different way of doing business. Our all-in-one platform have received numerous accolades and is changing the industry forever day by day by making restaurants more data driven.

We are looking for an experienced customer success manager that's passionate elevating great brands, grow product usage and bring in revenue. If you have a proven track record in helping customers achieve high goals and satisfaction in the SaaS world, know a lot about marketing and thrive in a hands-on environment - this is the place for you!

As a member in our Customer Experience team you will be responsible for the relationship with a portfolio of customers. You will build relationships with multiple stakeholders across the different customers with the aim of expanding the use, value and revenue of our offering.

The role is suited for an experienced commercially oriented individual with strong communication skills, experience from collaborating with clients in a SaaS setting - while you can learn to be an expert speaking to the restaurant ICP.

What you will do: 

• Proactively manage a portfolio of customers by building a trusted relationship with them. Ensure the customers are succeeding against their success plan and growing their use of our platform.

• Ensure customers have a smooth onboarding and that they are successfully live.

• Work closely with the Support team to resolve any tickets or issues faced by your customers. 

• Understand how customers are currently using the products and identify opportunities to increase usage and value gained. 

• Liaise with the product team to ensure feedback loops and voice of customers.

• Monitor health scores, satisfaction levels, and customer engagement.  

• Ensure customer retention and expansion. 

• Maintain and update data in our CRM.

Minimum requirements for candidates: 

• 2+ years of experience in a customer success role at a SaaS company. You are used to doing onboarding, training, and drive product adoption, usage, and satisfaction.

• Commercial experience in your previous customer success role.

• Strong ability to understand technical aspects and problem solve, without you needing to have software development skills. 

• Desire to drive adoption and bring in revenue.

• Excellent communication and interpersonal skills.

• Strong team-player, efficient, structured, and solution-oriented. 

• Must be fluent in English.

The role is primarily for Swedish, Norwegian and Danish speaking individuals as the main customer base focused on will be in Scandinavia.