Stinto thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable Stinto’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across Stinto to accelerate the adoption and expansion of the Stinto platform.

You will be responsible for:

• The complete post-sales lifecycle for a portfolio of Stinto customers

• Contributing to the development of Stinto’s methodology for creating customer value

• Project managing Stinto customers towards success, retention and ultimately renewal

• Ensuring that all Stinto customers are making use of relevant features, and maximizing the value they derive from the platform

• Providing invaluable feedback to our Head of Product on platform usage, and feature requests

To be successful, you will need:

• History of success as a consultant, account manager, customer success manager or equivalent

• Proven track record of achieving targets and goals in a commercial setting

• Experience in managing large complex projects and enterprise customers

• Strong project and stakeholder management skills

• Strong structured problem-solving skills, and an ability to prioritize

• Good knowledge of change management principles

• Ability to travel 30 days a year

• Fluency Danish and English