Customer Education Intern

Salary Unpaid
Superb is on a mission to change the way restaurants work. Today restaurants use multiple systems that do not work together to manage the restaurant, leaving them with no insights about their guests or business. Introducing Guest Experience Management (GXM). The first all-in-one platform built together with the world’s best restaurants. One platform with all the tools to build guest relationships and give every guest a personalised experience, the key to a successful restaurant.

We are looking for a customer education intern for our Customer Experience team.


Main responsibilities:

  • Collaborate with the engagement team to understand the educational needs of the customers and lead the development with the needed educational content.

  • Create visually beautiful educational material (articles, manuals, guides)

  • Continually explore the best mediums through which to provide educational content and execute per your results. 

The ideal candidate:

CREATIVE MINDSET

You have the ability to take ideas and transform them into stunning concepts. You are not scared to venture outside the box and you are always expanding the ways in which you communicate and present your work.

CLEAN DESIGN SKILLS

You know good design when you see it and you are passionate about creating visually compelling materials to drive forward brand identity. 

SELF-STARTER 

You thrive working independently (yet collaboratively). You don’t have to wait to be told what to do. You are passionate about the world of content creation and are continually researching the latest trends and approaches and finding new ways to push the boundaries. 

COMMUNICATOR 

You are a wordsmith and you like to experiment with writing styles to portray your message in the best possible way. 


Qualifications:

  • Previous experience working in content creation or design (video editing considered a plus).

  • Great communication skills. Fluency in English (written and spoken) is a MUST.

  • Know how to express a message in a clear and creative way.


For more information or questions please contact us at karolina@superbexperience.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

See all 8 benefits

Working at
Superb

Superb is the Guest Experience Management platform that use data to help the new generation of restaurateurs to increase guest satisfaction and attract repeat business. A great experience is a great business. A new normal is on the rise, forcing restaurants to rethink the way they run their business and shape guest experiences. It’s now more crucial than ever for restaurants to collect and use data insights to increase revenue and provide each guest with a personalised experience making them coming back, spend more money and recommend the experience to their friends and family. Creating these experiences is not easy.  No way of connecting the dots. Current restaurant technology is stuck in the past. Today, restaurants use multiple systems that do not work together to manage their daily operations — Leaving restaurants worldwide with a time-consuming workflow and no way to collect insights about their guests. Without these insights, restaurants are left to guess their way forward, struggling to build repeat business. While data has changed the way the world works, the restaurant industry is yet to catch up. Until now… The new way of running a restaurant. We are introducing Guest Experience Management. The first all-in-one platform with all the tools to run a restaurant while collecting actionable insights about each guest to increase guest satisfaction, build guest relationships and attract repeat business — The key to a successful restaurant. Superb represents a worldwide community of leading restaurants in 100+ cities. Together we unite to set a new standard for how to run a restaurant and provide every guest with a great experience because we believe #experiencematters.

Read more about Superb

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