We are looking for an experienced Customer Experience Manager to work at Superb, with focus on the Italian market. You will be the face and voice of Superb in Southern Europe. Superb is the proud creator of Guest Experience Management or GXM, an all-in-one platform for restaurants to be in control of their guest experience from every touch point the guest has with them. Our customers are the worlds best restaurants which now count over 100 cities and 30 countries all over the world.

Superb is a fast-growing startup from Copenhagen, Scandinavia and we are now looking to build presence in different markets around Europe. Our team is dedicated to ensuring we help the world's best restaurants use our GXM platform to deliver the best experience possible to their guests. We are looking for a native Italian speaker based in Italy and who has experience in working remote.

You will be reporting to the Head of Customer Experience, and be working to proactively engage and inspire our customers to do a superb experience ensuring high customer satisfaction, high product adoption and helping them expand their use of our platform. We expect you to know your craft and be able to hit the ground running from day one.

Applicants for this position should demonstrate the following:

- A proven track record in Customer Experience within a SAAS Company.

- Ability to work under pressure. 

- Ability to work independently and meet deadlines.

- Strong Communication skills.

- Experience working with SAAS platforms and tools. 

- Curiosity about tech and a drive to help improve existing processes. 

- Native level Italian skills plus good English skills are a requirement. Additional languages such as Portuguese, Spanish or French are a plus. 

You want to work with the most inspiring people in the world, and so do we. Send in your CV and application and we will be in touch with you. We interview candidates on a rolling basis so you can expect to hear from us soon.

*Please note that the position is a full-time, remote position.