Customer Support in Food Startup that Customers Love

Salary Competitive
Fresh.Land is an award-wining, fast-growing, and profitable food startup. Our platform allows farmers to deliver their products directly to retailers and consumers, cutting the middlemen. The result is products only 4 days from harvest, that customers fall in love with once they try.

Position

We are looking to reinforce our customer support team. You will act as a liaison between us and the customers, providing them with product/services information and resolving any emerging issues. The best customer support representatives are genuinely excited to help customers. They can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The position is an internship based out of Copenhagen. After the internship, your performance will be evaluated. If you meet the bar, you will receive a full-time offer. 


Responsibilities

  • Communicate with customers through various channels (phone, email, chat)

  • Acknowledging and resolving customer issues

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints

  • Communicating and coordinating with colleagues, as necessary


What we look for

  • Native in Danish

  • Strong phone contact handling skills and active listening

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • University degree


What we offer

  • Exciting and challenging work

  • Opportunity to be part of a fast growing startup

  • Development of problem-solving and communication skills

  • Fast learning environment, with performance-driven culture

  • Exposure to senior management team


Conditions

  • Schedule: Full-time

  • Start date: April 2020

  • Compensation: Competitive

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Skill development
Skill development

We want to take you from good to great.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Working at
Fresh.Land

Fresh.Land is a startup with a new model for the food industry. We developed a pioneering platform that shortens and digitizes the food supply chain. It allows farmers to sell fresh products directly to consumers, using the trees as their “warehouse” and cutting 3-5 middlemen. Our platform provides all the logistics, payment, legal, and knowledge required in one integrated solution. Fresh.Land was coined “truly pioneering” (WWF) and “one of the most promising green startups in Denmark” (Forbes). Our disruptive idea won the European Youth Award (Austria), EcoSummit Gold Winner (Germany), Nordic Cleantech Open (Sweden), WWF Climate Solver Award (Denmark), Portugal Digital Awards (Portugal), and Green Tech Challenge (Denmark). We have offices in Copenhagen and Portugal. The company is profitable and growing at a very fast pace. We are preparing to launch commercially in 8 EU countries. The management team includes former senior McKinsey consultants and senior executives from the food industry, with a proven track-record in building and exiting successful companies in the past. According to WWF, “Fresh.Land can save 88% of CO₂ from storage and reduce food waste by 10%, saving 12.7 million tons of CO₂ annually by 2026”. Our just-in-time model is at the forefront of the green transition in the food industry and fostering a shift to a more plant-based diet.

Read more about Fresh.Land

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