We are looking to reinforce our customer support team. You will act as a liaison between us and the customers, providing them with product/services information and resolving any emerging issues. The best customer support representatives are genuinely excited to help customers. They can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The position is an internship based out of Copenhagen. After the internship, your performance will be evaluated. If you meet the bar, you will receive a full-time offer.
Communicate with customers through various channels (phone, email, chat)
Acknowledging and resolving customer issues
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues, as necessary
Native in Danish
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Exciting and challenging work
Opportunity to be part of a fast growing startup
Development of problem-solving and communication skills
Fast learning environment, with performance-driven culture
Exposure to senior management team
Start date: April 2020
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We want to take you from good to great.
Enjoy a free catered lunch with your colleagues, every day.