MEGA.AI is a deterministic voice AI platform for regulated enterprises. Its agents speak only wording the organisation has approved, with a full audit trail on every call, for collections, lending, banking, utilities, telecoms and insurance.
MEGA.AI builds voice AI for the conversations regulated firms cannot afford to get wrong: collections and recovery, identity verification, payments, vulnerable customers, insurance claims and utility billing. AI understands what the customer says; business rules and live account data decide the next step; and the agent speaks only wording the organisation approved before the call. Every call is recorded, and every step traces back to the approved logic behind it, which gives compliance teams call-level evidence to support Consumer Duty outcome monitoring.
Customers include BPO Collections, which runs MEGA.AI's identity verification agent across several campaigns. MEGA.AI is certified to ISO/IEC 27001, 27701 and 42001 and audited under SOC 2 Type II. It has entities in the United Kingdom, Denmark and the United States.