Pain: When you make an online purchase that needs to be sendt to you, all the infomation regarding the delivery is sendt to you via SMS and e-mail. Those two platforms are allready filled with other relevant information, making it very confusing to keep track of your delivery. It requires you to proactively search for your delivery data amongst all the other informations on thoses two platforms allready drowning in informationoverload.
We want to remove all the confusion and make it easy and convenient to receive a delivery, and provide you with an automated updated overwiev of your deliveries.
At the same time we want to give webshops acces to the last part of the customer journey, from after purchase to delivery. Today 89% of webshops hand over the communication with the customer to the delivery company, after the orderconfirmation have been sendt. By doing so they miss out on a big business oportunity and leave the last part of the customer journey in the hands of a third party.
Webshops have a big interest in ovning the complete customer journey, because in ensuring the right customer experience and continuing the contact with the customer right after purchase, is good for business. This is something Retailer have known and done many years, to ensure customerloyalty. Now it is time for the webshops to do the same.