Senior AI Engineer

Salary Competitive

All Gravy is the AI-native people operating platform for hospitality and retail. 🥞

We're modernising how frontline teams work, replacing scattered tools and outdated systems with a single app that's actually built for the way people work & socialise today. Our AI Colleague gives staff instant answers & executes day-to-day tasks, freeing up managers to focus on people & customers instead of paperwork. We work with some of the most exciting brands in hospitality and retail, including Gail's, L'Osteria, Dishoom, Pizza Pilgrims, Ottolenghi, Q8 and 7-Eleven. Today over 2,000 restaurants and stores trust us to run their teams.

We've grown 10x in two years and are accelerating into new markets. Our team spans a wide range of nationalities and backgrounds, united by one mission: to create better work lives for the 80% of the world that do not sit behind a desk. 🚀

🤩 About the role

We are looking for an AI Engineer to build the AI layer of All Gravy: agents that plan shifts, answer manager questions, and take real actions across 2,000+ hospitality and retail locations in the Nordics and UK.

This is a build role, not a research role. You will ship agents that customers use in production, then own how well they work. We are looking for someone who has already built and shipped AI agents and who is relentlessly curious about what just became possible. The field moves faster than any roadmap, so part of the job is noticing the new capability before anyone asks you to, testing it, and telling us whether it changes what we should build.

🎯 What you will do

Build agent harnesses. Design and ship agents that call internal and external tools to solve real customer problems, both interactively with users and autonomously in the background.
Own the eval loop. Build the harnesses, datasets, and offline and online evals that tell us whether an agent got better or worse. You define what "working" means and you defend the number.
Ship full stack. Take features end to end, from the manager and employee interfaces where schedules are built and shifts are picked up, through the backend services and data layers that power them.
Run it in production. Own latency, cost, failure modes, and guardrails for the agents you ship. When one misbehaves at 6am on a Saturday, you are the person who understands why.
Investigate what is new. Try the new models, frameworks, and techniques as they land, build small things to find out where they actually hold up, and bring back a clear read on what we should adopt and what we should ignore.
Work across teams. Partner with product and the other engineering teams so AI features fit the wider All Gravy ecosystem, and contribute to shared standards and architectural decisions.

✅ What we are looking for

You have built agents that shipped to real users, not just demos. You can talk through what broke, what you changed, and what you would do differently.
Genuine curiosity, evidenced by things you built. You have side projects, throwaway experiments, or strong opinions formed by actually running the thing rather than reading about it.
Strong context and prompt engineering, including retrieval, tool design, and structured outputs. You know why an agent fails and it is usually not the model.
Solid production engineering in TypeScript and Node.js, or the ability to get there fast from another typed language.
Comfort reading and writing code, reviewing architecture, and working directly with infrastructure. You ship the fix rather than filing the ticket.
Judgment about when an agent is the right answer and when a well placed SQL query or a boring deterministic rule is better.

🙌 You'll thrive here if you

We're looking for people with great energy, a good sense of humour, and a drive for getting things over the line. You think elegantly but act pragmatically, love being part of a team, and never stop learning

5+ years of proven full-stack experience across React, React Native, TypeScript, and Node.js.
Ability to design and architect highly available, fault-tolerant, and scalable distributed systems.
Startup or scale-up background. You know what it means to move fast, make pragmatic calls, and revisit them when the time is right.
Fluent English, spoken and written.
Based within European time zones, whether from our Copenhagen or London office or remotely.

An advantage if you have experience in:

Vercel AI SDK
Mastra or similar Agent framework

💎 Why All Gravy

Grow fast, for real. We promote from within, move quickly, and give you real responsibility from day one.
Top equipment. You'll receive all new equipment to do your best work
A culture that actually develops you. Honest feedback, active coaching, and the autonomy to experiment. We invest in you because your growth is our growth.
Work that matters. Your work will directly impact the daily lives of millions of frontline workers.
You'll work with people who've built, scaled, and won. Ex-founders, operators, all here because they want to do it again, bigger.
The good stuff too. Prime office location, team lunches, Friday bars, padel tournaments, wine tastings, offsites, top-tier equipment, and a fridge that's always stocked. We work hard and celebrate harder.

💡 Even if you do not tick every box on this page, you might be the perfect fit for the job! We treasure our learning culture and encourage all humble people to apply.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Flexible working hours

Social gatherings

Free office snacks

Near public transit

Free friday beers

See all 17 benefits

Working at
All Gravy

See company profile

All Gravy: All the people stuff in one employee app - built for hospitality Hospitality is one of the largest employment sectors in Europe. It's also one of the most chaotic to operate. The average multi-site restaurant group or hotel brand manages hundreds of hourly workers across dozens of locations - none of whom sit at a desk, have a work email, or receive information through the same channel twice. The result is predictable. New starters show up on day one not knowing what to do. Training happens inconsistently, or not at all. Managers spend half their day answering the same questions on repeat. Communication happens in WhatsApp groups that the business doesn't own, can't audit, and can't control. Staff churn - already the highest of any industry, averaging 75% annually - gets worse. And operators have no way of knowing why. The tools that exist to solve this were built for office workers. They assume laptops, corporate email, and people who sit still. Hospitality doesn't work like that. All Gravy is the fix. We're a communications and learning app built specifically for multi-site hospitality operators - restaurant groups, hotel brands, contract caterers, quick-service chains. Our customers typically manage between 200 and 1,000 staff across multiple locations in the UK, Scandinavia, and Germany. The product gives operators one place to run everything people-related: Staff communications - a branded, structured feed that works like social media. Managers post to the right people by location, role, or team. Employees are notified. Everything is documented. No more WhatsApp chaos. Onboarding journeys - automated, role-specific sequences that start the moment a new hire is added to the system. They arrive on day one prepared, connected to the brand, and knowing what's expected of them. Training and learning - a full LMS designed for deskless workers, supporting both digital courses and in-person sessions, with attendance tracking, completion records, and automated reminders built in. Digital handbooks - a living, searchable library that employees access from their phone. Update once, everyone sees it instantly. No more outdated PDFs or laminated binders no one reads. AI assistant - trained on the operator's own content, not the internet. Employees get instant, accurate answers to questions about policies, procedures, and their role. Managers stop answering the same things over and over. The employee experience looks and feels like a social media app - because that's what people actually use. Adoption is high because the product meets people where they already are. The admin side is a web dashboard where operators build and manage everything centrally, with full visibility into engagement, training completion, onboarding progress, and team sentiment across every location. The problem is big. There are roughly 90 million deskless workers in Europe. Hospitality alone employs millions, with vacancy and churn rates that cost the sector billions in lost revenue every year. The tools available to operators haven't kept up with what the problem actually requires. The opportunity is clear. Operators who invest in their people's experience - making them feel informed, connected, and supported from day one - see measurably lower turnover, better training compliance, and lower management overhead. All Gravy makes that investment easy, scalable, and consistent across every location in a business. We've raised €5.8M+ to date, backed by Moonfire Ventures, Scale Capital, and a syndicate of angels including senior operators and investors from Google, Deliveroo, and Peakon. Our customers include some of the largest hospitality operators in Northern Europe. We're building the operating layer for the front-line hospitality workforce - the infrastructure that makes it possible to run a great team at scale, not just at one site, but across all of them.