Customer Support Specialist (DK)

Salary Competitive

Vi søger en Customer Support Specialist med stærke kommunikationsevner, der elsker at løse problemer og hjælpe kunder med at få mest muligt ud af All Gravy.

Du bliver kundernes første kontaktpunkt for support: Du besvarer spørgsmål, fejlfinder og sikrer, at kunderne føler sig godt hjulpet i enhver interaktion. Men rollen handler om mere end reaktiv support. Du kommer til at spille en central rolle i, hvordan vi skalerer vores support med AI, i tæt samarbejde med vores Customer Success- og Produktteam, så tilbagevendende problemer bliver til smartere og mere automatiserede løsninger.

Det er en fuldtidsstilling med primær base på vores hovedkontor i København N. Hybridarbejde er muligt i et vist omfang, men du arbejder primært fra kontoret, da rollen kræver tæt og hyppigt samarbejde med teamet.


🛠️ Dine ansvarsområder

1. Frontline-kundesupport

  • Tag ejerskab over indgående kundehenvendelser i Intercom - svar hurtigt, klart og hjælpsomt

  • Fejlfind, guide kunderne til løsninger, og vid hvornår en sag skal eskaleres

  • Hold kunderne informerede og trygge undervejs, så hver interaktion skaber tillid

2. Problemløsning & teknisk nysgerrighed

  • Find frem til den underliggende årsag frem for blot at behandle symptomerne

  • Registrér, følg op på og hold styr på bugs og feature-ønsker i Linear - i tæt samarbejde med Produkt

  • Opbyg en dyb forståelse af All Gravy-platformen, og bliv oprigtigt nysgerrig på, hvordan den fungerer for vores kunder

3. AI & automatisering

  • Spil en central rolle i at implementere og adoptere AI-værktøjer, der automatiserer og skalerer vores support

  • Vær med til at bygge og forbedre automatiske svar, indhold til vores hjælpecenter og workflows, der løser sager hurtigere

  • Spot tilbagevendende henvendelser, og gør dem til selvbetjenings- eller automatiserede løsninger

4. Samarbejde & kundeadvocacy

  • Arbejd tæt sammen med Customer Success-teamet for at sikre en gnidningsfri kundeoplevelse og gøre opmærksom på kunder, der kræver særlig opmærksomhed

  • Samarbejd med Produkt om at afdække tendenser, rapportere bugs og tale kundernes sag ud fra det, du hører

  • Vær kundernes stemme internt, og hjælp med løbende at forbedre vores supportprocesser


⭐️️ Hvad skal der til for at trives her?

Vi leder efter det rette mindset frem for en bestemt uddannelsesmæssig baggrund. Du kommer til at trives, hvis du er nysgerrig, kommunikerende og oprigtigt godt kan lide at hjælpe mennesker.

Du vil kunne lide rollen, hvis du:

  • Har stærke skriftlige og mundtlige kommunikationsevner - klare, varme og professionelle

  • Er en naturlig problemløser med nysgerrighed på tekniske løsninger og på, hvordan tingene fungerer

  • Er tryg ved at arbejde med tech- og SaaS-produkter og har lyst til at lære værktøjer som Intercom og Linear

  • Bliver energisk (ikke skræmt) af AI og automatisering og har lyst til at være med til at forme, hvordan vi bruger det

  • Kan arbejde selvstændigt, men også trives i et tæt, samarbejdende team

  • Bevarer roen, overblikket og det positive, når du håndterer flere samtaler på én gang

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Flexible working hours
Flexible working hours

Social gatherings
Social gatherings

Free office snacks
Free office snacks

Near public transit
Near public transit

Free friday beers
Free friday beers

See all 17 benefits

Working at
All Gravy

All Gravy: All the people stuff in one employee app - built for hospitality Hospitality is one of the largest employment sectors in Europe. It's also one of the most chaotic to operate. The average multi-site restaurant group or hotel brand manages hundreds of hourly workers across dozens of locations - none of whom sit at a desk, have a work email, or receive information through the same channel twice. The result is predictable. New starters show up on day one not knowing what to do. Training happens inconsistently, or not at all. Managers spend half their day answering the same questions on repeat. Communication happens in WhatsApp groups that the business doesn't own, can't audit, and can't control. Staff churn - already the highest of any industry, averaging 75% annually - gets worse. And operators have no way of knowing why. The tools that exist to solve this were built for office workers. They assume laptops, corporate email, and people who sit still. Hospitality doesn't work like that. All Gravy is the fix. We're a communications and learning app built specifically for multi-site hospitality operators - restaurant groups, hotel brands, contract caterers, quick-service chains. Our customers typically manage between 200 and 1,000 staff across multiple locations in the UK, Scandinavia, and Germany. The product gives operators one place to run everything people-related: Staff communications - a branded, structured feed that works like social media. Managers post to the right people by location, role, or team. Employees are notified. Everything is documented. No more WhatsApp chaos. Onboarding journeys - automated, role-specific sequences that start the moment a new hire is added to the system. They arrive on day one prepared, connected to the brand, and knowing what's expected of them. Training and learning - a full LMS designed for deskless workers, supporting both digital courses and in-person sessions, with attendance tracking, completion records, and automated reminders built in. Digital handbooks - a living, searchable library that employees access from their phone. Update once, everyone sees it instantly. No more outdated PDFs or laminated binders no one reads. AI assistant - trained on the operator's own content, not the internet. Employees get instant, accurate answers to questions about policies, procedures, and their role. Managers stop answering the same things over and over. The employee experience looks and feels like a social media app - because that's what people actually use. Adoption is high because the product meets people where they already are. The admin side is a web dashboard where operators build and manage everything centrally, with full visibility into engagement, training completion, onboarding progress, and team sentiment across every location. The problem is big. There are roughly 90 million deskless workers in Europe. Hospitality alone employs millions, with vacancy and churn rates that cost the sector billions in lost revenue every year. The tools available to operators haven't kept up with what the problem actually requires. The opportunity is clear. Operators who invest in their people's experience - making them feel informed, connected, and supported from day one - see measurably lower turnover, better training compliance, and lower management overhead. All Gravy makes that investment easy, scalable, and consistent across every location in a business. We've raised €5.8M+ to date, backed by Moonfire Ventures, Scale Capital, and a syndicate of angels including senior operators and investors from Google, Deliveroo, and Peakon. Our customers include some of the largest hospitality operators in Northern Europe. We're building the operating layer for the front-line hospitality workforce - the infrastructure that makes it possible to run a great team at scale, not just at one site, but across all of them.

Read more about All Gravy

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