You will be a person our US members and our US care team turn to when something does not work. Not a ticket queue - a problem solver with real access to the systems and real authority to fix things.

What the job actually is

Embla runs on software we built ourselves: Emblazer, our clinical OS for coaches / doctors / nurses, and the member app that thousands of people open every day. When a coach cannot see a member's data, when a member cannot log their medication, when an integration goes quiet - you are the first line, and often the last.

That means:

• Supporting US members and US-based staff across chat, email and the occasional call

• Getting deeply fluent in our internal systems - not surface-level, but genuinely knowing how they work

• Diagnosing issues, resolving what you can, and writing up what you cannot so engineering can act on it fast

• Spotting the patterns behind repeat tickets and pushing for the fix instead of the workaround

• Building the documentation and tooling that makes the next person's job easier

The timezone, honestly

All our customers are on US time. If you are based in Denmark, that means a couple of late days a week at the office. We are not going to pretend otherwise. In exchange you get real flexibility on everything else - your mornings are yours, and we mean it.

Who this is for

• You like problems more than you like process. A weird bug is a good day.

• You use AI as a matter of course. Not as a novelty, but as the thing you reach for when you need to understand a log, draft a reply, or work out what a system is doing. If you are still deciding how you feel about AI tools, this is not the role.

• You are comfortable not knowing yet. Our systems are ours, so nobody arrives already knowing them. What matters is how fast you get good.

• You write clearly. Half this job is explaining a technical thing to someone who is having a bad day.

• You are calm with people. Our members are in the middle of something difficult and personal. Patience is not optional.

Formal support experience helps, but we care more about how you think than where you have worked.

What you get

A very experienced team. The core of this company has built startups together for more than ten years - the same people, several companies, a lot of scar tissue and very little drama. You will not be figuring things out alone.

Genuinely flexible conditions, real ownership of your area, and a short path from "this is broken" to "this is fixed" - because the people who can fix it are sitting right there. We still fell young by heart, but we are closing in on 35 - 40 years of age. The team is fairly small, and we are all working out of the same office in Copenhagen.

... Come build it with us.