We care more about your attitude than your CV.

You're early in your CS career, and you're here to learn the craft properly.

Experience from CS, hospitality, support, sales, retail, or partnerships is a bonus. But the main thing we're looking for is how you work with people; You care, listen, follow up and take pride in doing this properly.

We can teach you the product. We can teach you the process. We can teach you how we work with partners. But you need to bring the care, the hunger, and the willingness to learn.

And you won't be learning alone. You'll join an international team with people from many different countries, backgrounds, and personalities. People who care a lot, work hard, laugh loudly, and make coming to work feel like an experience too.

We believe every moment matters - starting with how we treat each other.

How we think about CS

We believe CS isn't about solving problems. It's about creating moments where a partner thinks: they get us, they care, they make this easy. That's why the CS team we are building acts with a host mindset, not just an operator with a checklist.

💼 An operator completes the task. A host owns the experience.

💙 An operator answers the question. A host understands what's behind it.

🎯 An operator waits to be asked. A host sees the opportunity first.

The role

You'll be the first real touchpoint our partners have after they sign with Dripdrop. Your job is to help them get started, stay engaged, and feel genuinely supported every step of the way. From onboarding through regular check-ins to solving problems before they grow - you're the person who makes sure the experience feels human and reliable.

You're not expected to know all of this from day one. But you are expected to care, learn fast, and take ownership of the work in front of you. Over time, you'll learn to spot opportunities for referrals, expansion or create partner stories for social media that can help us grow.

Part of the role is partner visits across Europe. Not every week, but often. We believe relationships grow faster and better in person. You will get to see how partners actually use Dripdrop and learn what their needs are. Something you would not learn from a dashboard.

What you'll do

• Own onboarding and follow-up with new and existing partners

• Answer partner questions clearly and warmly

• Run check-ins and listen for what's really going on

• Keep track of promises, next steps, and small details

• Work with CS, Sales, Support, and Operations when a partner needs help

• Learn to spot moments for referrals, expansion, or partner stories

• Travel across Europe to meet partners face to face

You will thrive if

• You're hungry to learn and you care about people.

• You're reliable and follow through.

• You ask for help when you need it, and you like feedback because it helps make you better.

• You enjoy being part of a team, not just doing your own tasks. You bring good energy and want to contribute to the culture around you.

• You're organised enough that important things don't slip.

• You communicate clearly in English, in writing and conversation.

• Experience in CS, hospitality, support, or sales is a bonus. But the right personality matters more.

• Design skills are a bonus (Figma, Canva, slide design, etc.) but not required.

Who we are

Dripdrop is a Danish scale-up on a mission to make rainy days better and sustainability effortless, for the places people stay, work and visit. We started with a simple belief: the small moments matter, and the things we make should be built to last, not thrown away. That belief runs through everything, from products designed to survive years of heavy use rather than a single season, to relationships we build to last years, not quarters. In a throwaway world, we're a deliberate push the other way.

🌱 Every umbrella is made from recycled materials

🌍 Every rental supports the collection of plastic waste from the ocean

🏨 Every partner helps make their corner of the world a little more sustainable

We're already in more than 1,800 properties across 25 countries, including Scandic, Radisson, Marriott, and Hilton, and we are growing fast. We're an international team with a big mission, a real culture of learning, and a 4-day work week every second week. Our working language is English.

How to apply

Send us a 2-minute video introducing yourself. Tell us:

• What made you stop on this role

•  A time you made someone feel supported

•  Something you've worked hard to get better at

•  A mistake you made, and what it taught you

And if you've made something visual you're proud of, feel free to include it. A slide, a guide, a small design, a Canva project, anything that shows your eye for making things clear and nice.