Loyalty is one of Norway’s leading providers of outsourced customer dialogue, sales, and customer service. We deliver services to some of the country’s largest brands through phone, chat, and digital channels — ranging from outbound sales and appointment booking to customer service, follow-up, and quality assurance. With more than 400 employees and high daily call volumes, we have a strong foundation for leveraging AI to improve quality, efficiency, insights, and commercial value.

About the Role

Loyalty has developed a concrete AI roadmap consisting of 13 prioritized use cases with identified business potential. We are now looking for a Head of AI to own the execution of this roadmap, test and implement initiatives, and ensure that AI becomes a practical and profitable part of Loyalty’s operations and customer deliveries. Over time, you will have the opportunity to build your own team around the role.

Responsibilities

• Drive the AI roadmap from planning to operational implementation

• Select and implement an STT (speech-to-text) platform for Norwegian conversations

• Execute pilots with measurable and documented impact

• Establish practical frameworks for AI, data governance, privacy, and quality

• Implement successful solutions into daily operations

• Identify new commercial opportunities based on AI, insights, and data

• Collaborate closely with leaders across sales, customer service, HR, and administration

Profile

We are looking for a commercial and hands-on technology profile with experience in implementing technology through previous roles, your own company, or larger side projects. You have experience with and a solid understanding of AI tools, speech-to-text technology, LLMs, automation, data flows, and integrations. You do not need to be a heavy developer, but you must understand technology well enough to evaluate solutions, define requirements, and get things done. Experience with agentic coding tools, Claude Code, Codex, or similar platforms is considered an advantage.

We Are Looking for Someone Who Is…

• Strong in execution and prioritization

• Skilled in change management, not just technology

• Able to identify commercial opportunities

• Practical, curious, and structured

• Confident in privacy, data security, and responsible AI usage

• Able to communicate effectively in both Norwegian and English

Qualified and Interested?

We encourage you to upload your CV and application, briefly describing why the role interests you — preferably including a description or link to something you have built yourself, whether through work, your own company, or personal projects.

Welcome with your application!

Please note: This recruitment process is managed by the recruitment company Assento Search & Selection. All inquiries should be directed to recruitment advisor Christian Westermark.