Head of Volunteers / Coordinator

End-to-end owner of the volunteer experience - from recruitment and scheduling through to how volunteers feel when they leave on Sunday.

Pre-event responsibilities

• Recruit and confirm sufficient volunteers for all areas of the venue

• Build and maintain the full volunteer schedule, mapping every area to coverage

• Manage the volunteer WhatsApp group: primary communication channel before and during the event

• Ensure all volunteers have what they need before arriving: role brief, schedule, t-shirt, food voucher, access information

• On-site for build day (2 Oct): coordinate volunteer team for goodie bag sorting, setup tasks, and venue walkthrough

Event weekend responsibilities

• On-site point of contact for all volunteers across both days

• Monitor volunteer coverage and morale in real time - respond to gaps, energy issues, or anything that comes up

• Co-lead volunteer briefing at start of each day with Event Manager/Director

• Coordinate volunteer placement for check-in execution (Event Manager owns the system; Volunteer Coordinator manages the people running it)

Works with: Event Manager, Community Manager, Speaker Coordinator, event director