Why join Plinto

Be a key player in a fast-growing AI company

Work directly with founders and influence how we scale

Have a real impact on both customers and product development

Help define how Customer Success should look in a modern AI company

Turn customer insights into product innovation

Role Description

As our Senior Customer Success Manager, you will own the full customer journey - from onboarding to long-term value creation - working closely with CFOs and finance teams.

But more importantly:

You’ll act as the bridge between our customers and our product team, ensuring that real-world finance challenges directly influence how we build and evolve Plinto.

What you’ll be doing

Lead onboarding and ensure customers get off to a strong start

Drive adoption, engagement, and measurable business value

Build trusted relationships with CFOs and finance stakeholders

Identify expansion opportunities and support commercial growth

Translate customer needs into actionable product insights

Work closely with product & engineering to shape the roadmap

Qualifications

Strong experience driving customer outcomes in B2B SaaS (onboarding, adoption, retention, and expansion)

Experience working with finance teams - ideally as a former controller or similar

Comfortable navigating complex stakeholders and processes

Thrives in a fast-paced startup/scaleup environment

Proactive, structured, and great at building trust

Fluent in Danish and English