Solutions Engineer

Salary Competitive

All Gravy is the all-in-one employee app designed for front-line, hospitality, and retail workers. 🥞

The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal lives but when they go to work at a restaurant chain or retail store, they're met with software created before they were born. All Gravy is changing that. We're modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier from getting paid to developing their careers. We innovate on the whole employee journey: from being recruited, onboarded, and growing skills, to knowing when to work and connecting with co-workers. We already work with some of the most exciting brands in Northern Europe - Gail's, L’Osteria, Pizza Pilgrims, Honest Burgers, Ottolenghi, Dishoom, Q8, 7-Eleven, and Best Western.

We've grown 300% over the last year and are now accelerating our expansion further into new markets. Our team spans a wide range of nationalities and backgrounds, united by one mission: to shape the future for shift and gig workers everywhere. We're passionate, hard-working, and just getting started the best is genuinely yet to come. If you want to do meaningful work, move fast, and be part of a team that's changing an entire industry, we'd love to have you on board. 🚀

Awesome! But what will my new role be?

🤩 About the role

Your customer just signed. They've got 200 staff on WhatsApp, training in a ring binder, and a go-live date in three weeks.

You're the one who makes it actually happen.

We're looking for a Solutions Engineer who takes a signed deal and turns it into a fully configured, branded, live platform - reliably and fast.

You'll own the entire journey from close-won to go-live for our SMB hospitality customers. Part configurator, part project manager, part trainer, part trusted advisor. You'll run multiple implementations in parallel using structured scheduling and playbooks.

Every implementation you deliver saves an operator hours of admin time every week, gets their team properly trained, and replaces the chaos of disconnected tools with one app their people actually use.

This is also an opportunity to shape how we implement at scale - you'll work with the team lead to improve playbooks, templates, and processes as you learn what works. The role will develop as we grow, and there's plenty of room for you to grow with it.

You'll report to the SE Team Lead and work cross-functionally with Sales, CS, Product, and Support every day.

🎯 What You Will Do

Run onboarding end-to-end, from kick off through to post go live.
- Configure workflows, communication feeds, learning pathways, permissions, integrations, and compliance modules - tailored to each customer's operations.
- Run online and in-person training sessions that get admins and managers confident on the platform.
Use slot scheduling and playbooks to stay predictable across your portfolio. No surprises for anyone.
Document decisions, configurations, and customer context so the CS handover is clean and nothing gets lost.
Spot recurring product gaps, process bottlenecks, and customer pain points - feed them back to Product and the SE team.
Improve templates, playbooks, and processes over time. Leave things better than you found them.

🙌 You'll thrive here if you...

Have direct experience in at least one of: solutions engineering, SaaS implementation, technical onboarding, or hospitality operations - you know what it's like when the Monday rush hits and the new starter hasn't been trained.
Are organised and methodical - able to run multiple parallel implementations without dropping detail.
Communicate clearly and proactively - customers trust you because you're always ahead of the next update.
Are technically curious - AI, APIs, integrations, permissions, workflows. Technical background not required, but willingness to learn is essential.
Take ownership - if a process is broken or disjointed, you don't work around it, you flag it and help to fix it.
Handle ambiguity well - not every customer fits the playbook. You adapt without losing speed or quality.
Take feedback and apply it - you learn from each cycle and get better.
Speak excellent English. German is a strong bonus - we're growing fast across Europe.

We look for people who like being part of a team, have great energy, and have a mindset of learning and growing.

💡 Even if you don't tick every box, you might be the perfect fit. We treasure our learning culture and encourage all humble people to apply.

💎 Why All Gravy

Grow fast, for real. We promote from within, move quickly, and give you real responsibility from day one.
A culture that actually develops you. Honest feedback, active coaching, and the autonomy to experiment. We invest in you because your growth is our growth.
Work that matters. Your work will directly impact the daily lives of millions of frontline workers.
You'll work with people who've built, scaled, and won. Ex-founders, operators, all here because they want to do it again, bigger.
The good stuff too. Prime office location, team lunches, Friday bars, padel tournaments, wine tastings, off-sites, top tier equipment, and a fridge that's always stocked. We work hard and celebrate harder.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Flexible working hours

Social gatherings

Free office snacks

Near public transit

Free friday beers

See all 17 benefits

Working at
All Gravy

See company profile

All Gravy: All the people stuff in one employee app - built for hospitality Hospitality is one of the largest employment sectors in Europe. It's also one of the most chaotic to operate. The average multi-site restaurant group or hotel brand manages hundreds of hourly workers across dozens of locations - none of whom sit at a desk, have a work email, or receive information through the same channel twice. The result is predictable. New starters show up on day one not knowing what to do. Training happens inconsistently, or not at all. Managers spend half their day answering the same questions on repeat. Communication happens in WhatsApp groups that the business doesn't own, can't audit, and can't control. Staff churn - already the highest of any industry, averaging 75% annually - gets worse. And operators have no way of knowing why. The tools that exist to solve this were built for office workers. They assume laptops, corporate email, and people who sit still. Hospitality doesn't work like that. All Gravy is the fix. We're a communications and learning app built specifically for multi-site hospitality operators - restaurant groups, hotel brands, contract caterers, quick-service chains. Our customers typically manage between 200 and 1,000 staff across multiple locations in the UK, Scandinavia, and Germany. The product gives operators one place to run everything people-related: Staff communications - a branded, structured feed that works like social media. Managers post to the right people by location, role, or team. Employees are notified. Everything is documented. No more WhatsApp chaos. Onboarding journeys - automated, role-specific sequences that start the moment a new hire is added to the system. They arrive on day one prepared, connected to the brand, and knowing what's expected of them. Training and learning - a full LMS designed for deskless workers, supporting both digital courses and in-person sessions, with attendance tracking, completion records, and automated reminders built in. Digital handbooks - a living, searchable library that employees access from their phone. Update once, everyone sees it instantly. No more outdated PDFs or laminated binders no one reads. AI assistant - trained on the operator's own content, not the internet. Employees get instant, accurate answers to questions about policies, procedures, and their role. Managers stop answering the same things over and over. The employee experience looks and feels like a social media app - because that's what people actually use. Adoption is high because the product meets people where they already are. The admin side is a web dashboard where operators build and manage everything centrally, with full visibility into engagement, training completion, onboarding progress, and team sentiment across every location. The problem is big. There are roughly 90 million deskless workers in Europe. Hospitality alone employs millions, with vacancy and churn rates that cost the sector billions in lost revenue every year. The tools available to operators haven't kept up with what the problem actually requires. The opportunity is clear. Operators who invest in their people's experience - making them feel informed, connected, and supported from day one - see measurably lower turnover, better training compliance, and lower management overhead. All Gravy makes that investment easy, scalable, and consistent across every location in a business. We've raised €5.8M+ to date, backed by Moonfire Ventures, Scale Capital, and a syndicate of angels including senior operators and investors from Google, Deliveroo, and Peakon. Our customers include some of the largest hospitality operators in Northern Europe. We're building the operating layer for the front-line hospitality workforce - the infrastructure that makes it possible to run a great team at scale, not just at one site, but across all of them.