About the Role

At Embankment, our platform is central to the value we deliver to our customers. We are looking for a Product Implementation & Customer Success Manager to ensure that our customers succeed with our platform by helping them onboard, adopt, and use it effectively in their daily work.

This role sits within Operational Excellence (COO area) and focuses on driving implementation, training, and ongoing adoption of our platform.

You will work closely with customers, our Fund Ops and Depositary Service Delivery teams, and our Product and Tech teams. You will play a key role in turning our technology into real value in practice and act as a strong voice of the customer internally.

You will spend a significant part of your time in direct dialogue with customers and quickly take on responsibility for how our platform is experienced and used.

This role is ideal for someone early in their career who wants to work at the intersection of customers, technology, and financial processes. And take on meaningful responsibility from day one.

Responsibilities

• Own onboarding of new customers and ensure they get off to a strong start on the platform

• Drive adoption and usage through ongoing dialogue, follow-ups, and continuous improvements

• Plan and deliver training for both customers and internal teams

• Build strong relationships with customers and act as a trusted partner in their use of the platform

• Act as the bridge between customers, service delivery, and Product/Tech

• Gather customer insights and feedback, and translate them into actionable input for Product

• Communicate new features, improvements, and releases clearly to customers

• Contribute to improving how we onboard, train, and support customers

Your Profile

• You enjoy working closely with customers and building relationships

• You are likely early in your career, with a background in banking, accounting, or finance combined with an interest in technology

• Tech-savvy and curious about how systems and platforms work

• Understanding of financial processes and ability to learn customers’ workflows

• Strong communication skills and a pedagogical approach to training and knowledge sharing

• Structured and able to manage multiple tasks and processes in parallel

• Fluent in English and a Scandinavian language (Danish, Norwegian, or Swedish)

About Embankment

At Embankment, we deliver tech-enabled fund services to Europe’s alternative fund managers through our proprietary platform combined with a strong service organization.

We are driven by the ambition to make complex financial processes simpler, more efficient, and more transparent by combining deep financial expertise with modern technology.

Today, we are 70+ employees with headquarters in Copenhagen and offices in Aarhus, Stockholm, Oslo, and Luxembourg. We support more than 250 funds across Europe and are backed by strong investors.