We are a Danish lighting brand with a 4.7-star rating on Trustpilot, and we’re looking for a customer support representative for 5+ hours per week (flexible schedule), with strong potential to grow into a larger role over time.

This is a 100% remote position, ideal for someone studying or looking for flexible part-time work alongside other commitments.

About the Role:

We care deeply about customer experience. For us, support is not about closing tickets quickly - it’s about giving every customer a thoughtful and personal experience.

Your main responsibilities will include:

• Responding to customer emails

• Handling inquiries via our webshop

• Assisting customers before and after purchase

Phone support is optional, but being available to take calls for approximately 1–2 hours per day (CET daytime) is a plus.

Working hours are flexible, but some availability during Danish daytime hours is preferred.

We’re Looking For Someone Who:

• Fluent in Danish

• Is warm, structured, and solution-oriented

• Enjoys creating positive customer experiences

• Can work independently and take ownership

• Is reliable and responsive

• Experience with Shopify is a plus, but not required.

Growth Opportunity

This role can naturally expand over time to include:

• Marketing tasks

• Social media management

• Campaign coordination

• Content creation

We’re looking for someone who wants to grow with the brand — not just answer tickets.

If this sounds like you, please send:

1. A short introduction about yourself

2. Your customer service experience

3. Your availability (CET time zone)

We look forward to hearing from you.