We are seeking a part-time Customer Service and Coordination Assistant to play an integral role in our company’s daily operation.

Gravel Group ApS is a fast-growing e-commerce business. We fulfill orders of bulk construction materials (e.g. aggregates, soils) for our U.S. customer's needs, who place orders through our website. We work to fulfill these orders utilizing our vast U.S. supplier network.

In this role, you will help to provide seamless coordination between our supplier network to fit our customer’s needs. Building a strong relationship, trust and rapport with our customers, as well as with our suppliers, will be essential to being successful in this position. We can promise that no two days will be the same.

**The role will require being able to reliably commute to our office near Norreport station in Copenhagen for in-person training and work**

**Applications must be submitted in English as this is our business and market's primary language.**

Working at Gravel Group ApS:

• We are committed to providing a safe, happy, and constructive work environment for our team.

• We work hard to foster a supportive, team-driven environment.

• We allow a comfortable and relaxed dress code, but we expect a professional mindset.

**As we enter the busy spring season, afternoon and some night shifts ranging between the hours of 13:00 - 21:00 will be required to account for U.S. market operating hours.

Responsibilities (Include but are not limited to):

• Fielding incoming customer phone calls and customer inquiries online. NOTE: There will be no sales cold-calling. Only incoming quote requests and inquiries.

• Providing quotes for material deliveries both over the phone and through our online system.

• Contacting our suppliers for quotes and arranging deliveries out to our customers. **Some dispatching experience will be a big plus.

• Reading and reacting to problems that may arise with orders. Thinking on your feet to provide satisfactory solutions for our customers will be vital.

• Update and keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as accurate customer delivery and contact information in our system database.

• Prior product knowledge or construction background is not necessary, though a big plus.

• With time and trust - some networking, business development, and data-entry tasks will be assigned as needed.

Requirements:

• English fluency is essential, as we are geared toward the U.S. market.

• Excellent communication skills in English, both written and verbally, on a professional level.

• Must be comfortable on the phone and exercise basic telephone skills.

• Working experience involving heavy telephone interaction with customers and suppliers preferred.

• Keen attention to detail.

• Basic IT skills. Proficiency in using Google programs and having basic computer skills and knowledge.

• Goal-oriented.

• Efficient time management.

Work Schedule (Part-time):

• Monday-Friday, 12-20 hours per week (15 hours average).

• Flexible shifts/hours between 13:00 - 21:00

• **Peak season (March 1st - June 1st) will require some night shifts until as late as 21:00 to account for U.S. operating hours.

Work Setting:

• In-office and in-person (at least to start).

• Remote work allowed after completion of training.

• Ability to commute required. Office centrally located near Norreport Station.

Language:

• English (Required)

Hourly Wage:

• 150 DKK per hour.

Hiring Timeline:

We aim to fill the position(s) as soon as possible.