At Autoflows, we are growing rapidly in the Swedish market. With a dedicated team, we have already successfully built strong relationships with our customers and enabled their growth and success. We are now looking for a motivated and highly organized Customer Success Consultant for the Swedish market.

In this role, you will have end-to-end responsibility for your own customers and drive communication, activities towards existing customers and project management of each customer.

About Autoflows

Autoflows is a fast-growing SaaS company on an important mission to shape the future with data and predictive analytics. We work with the most prestigious brands and dealers in the world such as Audi, VW, Porsche, SKODA, Seat, Peugeot, Opel, Suzuki, KIA, Ford, Volvo, Renault, Mercedes and Citroën and help the automotive industry take action on data. Our deep knowledge of the automotive industry helps us design relevant plug and play digital services. We have services toward OEMs, dealers, and independent workshops.

Autoflows is a unique customer data platform for the automotive industry that allows dealers to take action on data and grow their business through intelligent data structuring and automations.

The main purpose for the Customer Success Consultant is to deliver and grow value for our customers in the Swedish market. Our customers are dealerships or workshops who use Autoflows to retain their customers and develop their business.

The team

The Customer Success team aims to always deliver a great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to very low churn of customers and high customer satisfaction.

As a team, Customer Success is also responsible for continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Engineering and Support teams to drive innovation and development of our products and solutions.

Key Responsibilities

• Responsible for the overall customer satisfaction, success and retention of our customers in Sweden

• Responsible for high quality onboarding and training of customers in Sweden

• Project management of feature requests or similar projects

• Ensure that customers utilize Autoflows' full potential

• Build and maintain good relationships with customers to ensure good communication, including effective email campaigns

• Contribute to the development of the CS team's processes and tools, including our Autoflows Academy

• Participate in trade fairs and dealer visits. 

About you

We are looking for an experienced Customer Success colleague who already knows the processes in a CS team and how to work with customers. Preferably, you have a master’s degree in business, communication, digitalization or similar.

You should have experience with project management and customer success so you can hit the ground running but also challenge processes and optimize them.

Furthermore, you are:

• Highly structured with solid project management skills and an eye for detail

• Independent in your work: you can prioritize what is important and seek help when you get stuck

• Helps your colleagues when they need it

• Familiar with or motivated to work in a scale-up where priorities can change and where we challenge ourselves to develop new solutions and processes

• Strong at building relationships and can communicate with customers at all levels in an organization

• Curious about learning and developing

• Self-driven and collaborative

Note:

• The role is on site in our Copenhagen office.

• It is not a remote role.

• It is a time-limited role (maternity cover) for 12-15 months.

About us

Autoflows is an international team of 55 employees who are passionate about predictive data analytics. Our offices are on Højbro Plads in the very cool start-up community Matrikel 1. We are highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time. We have an informal and relaxed team atmosphere with team events, breakfasts and Friday bars. You can read more about us here www.autoflows.com  

How to apply

Please include your CV and LinkedIn profile as well as a motivational message. The deadline to apply is Monday 23 February 2026.

About our interview process:

• Online or face-to-face introduction to Autoflows and you (30 minutes)

• Case-based interview with team members and CEO (1 hour)

• Closing talk with CEO including compensation, starting date, and all other practical details (30 minutes)