At ProfitMetrics, we help e commerce businesses grow profitably, not just fast.

Our platform gives marketers real time profit insights instead of vanity revenue metrics, so they can make smarter decisions across Google Ads, Meta, and beyond. We work with ambitious brands and agencies across Europe and the US, and we are scaling quickly.

We are now looking for a Technical Customer Integration Specialist who enjoys solving complex tracking challenges and helping customers feel confident, understood, and supported throughout the process.

If you like onboarding clients, untangling GTM setups, and explaining technical concepts in a clear and human way, this role might be for you.

What you will do

• Guide customers through onboarding and technical integrations Work in both English and German

• Identify configuration and tracking issues and collaborate closely with internal Product and Success teams as well as client developers and technical stakeholders

• Troubleshoot complex tracking setups across Google Tag Manager, consent setups, and e commerce platforms such as Shopify, WooCommerce, and Magento

• Debug tracking issues using GTM Preview, browser developer tools, and a structured and methodical approach

• Communicate clearly, calmly, and empathetically in writing, video calls, and asynchronous formats such as Loom

• Take ownership of issues and follow them through until they are fully resolved

• Identify recurring patterns in customer issues and contribute to documentation, internal improvements, and product feedback

What you bring

• Excellent written and verbal communication skills and the ability to explain technical topics clearly to both technical and non technical audiences

• A strong customer focused mindset with patience, warmth, and clarity

• A sharp analytical approach with the ability to identify root causes and solve complex problems independently

• Proven experience in technical support, implementation, or integrations, ideally within e commerce or marketing technology

• Strong understanding of web tracking concepts such as data layers, triggers, and events, and how they are applied in practice

• Hands on experience with Google Ads, Meta Ads, and Google Analytics GA4

• Familiarity with Google Consent Mode, consent management platforms, and tag firing behaviour

• Confidence using GTM Preview mode and browser developer tools such as the Network tab and Console

• Basic understanding of JavaScript and HTML

• A proactive and self motivated approach with a genuine interest in solving technical problems

Nice to have

• Hands on experience implementing Google Tag Manager setups

• Experience troubleshooting server side tracking implementations

• Familiarity with validation tools such as Google Tag Assistant

• Understanding of POAS and its role in marketing analytics

• Experience working with or supporting marketing agencies

• Knowledge of other analytics and tracking tools used in digital marketing

What we value

• Empathy You approach problems from the customer’s perspective and build trust one resolved issue at a time

• Precision You notice when numbers do not add up and you do not stop until you understand why

• Methodical thinking You form hypotheses, test thoroughly, and iterate until the answer is clear

• Self reliance New tools, platforms, or APIs make you curious rather than uncomfortable

• Teamwork You share knowledge openly and enjoy learning with and from your colleagues

Why ProfitMetrics

• Impact Your work ensures customers have accurate profit data that directly influences their growth and decision making

• Growth You will learn something new every day while working at the forefront of advertising and e commerce technology

• Flexibility A remote first setup with optional in person co working and regular team events

• Inclusive culture A small team with a flat hierarchy, open communication, and shared success

How to apply

Send us your CV and a few lines about why this role caught your attention.