Nordic CS Lead 🇩🇰🇸🇪🇳🇴🇫🇮

Lead Customer Success at Scale in the Nordics

Join Kanpla’s Growth Journey

Kanpla is on a mission to digitalize contract catering, and we’re looking for a Nordic CS Lead to take client-facing ownership across our Nordic customers & Team.

This is a leadership role where you will ensure successful delivery, adoption, and long-term value for Kanpla’s enterprise clients. You’ll combine Customer Success strategy, hands-on project execution, and leadership to make sure Kanpla delivers measurable impact at scale.

If you thrive at the intersection of customers, leadership, and execution, this role is for you.

Why Kanpla?

What started as a school project has grown into the leading digital solution for canteens in the Nordics, serving 550,000+ users and expanding rapidly across Europe. Backed by a Dutch VC, we are scaling fast, and Customer Success is a critical pillar of that growth.

As Nordic CS Lead, you’ll work with some of the most influential contract caterers in the region and help define how Kanpla partners with enterprise customers to improve sustainability, food quality, and operational excellence.

Your Impact 🚀

Kanpla already holds a strong position in the Nordic market. Your mission will be to protect, strengthen, and expand that position through world-class Customer Success execution.

As Nordic CS Lead, you will be accountable for the success of Kanpla’s largest Nordic customers. From onboarding and rollout to adoption, expansion readiness, and long-term partnership value.

This role goes far beyond traditional account management. You will:

• Act as the senior Customer Success leader for the Nordics

• Own complex, multi-market implementations and initiatives

• Ensure alignment between customer expectations and internal delivery

In this role, you will:

• Lead Customer Success for Kanpla’s Nordic enterprise customers, with responsibility for retention, adoption, and long-term value realization

• Lead the CSM Team in the Nordics

• Own and execute complex projects, including large-scale rollouts, expansions, migrations, and strategic initiatives across multiple markets

• Drive structured Customer Success processes across onboarding, delivery, and ongoing partnership management

• Collaborate closely with the Head of Customer Success, VP of OPS, Product, and Commercial teams on the continued growth in the Nordics

• Identify risks early, manage dependencies, and ensure customers experience predictable, high-quality delivery

• Contribute to shaping Kanpla’s enterprise Customer Success playbooks and standards

What we offer:

• A senior Customer Success leadership role in a fast-growing, venture-backed Nordic scale-up

• High autonomy and real influence on Customer Success strategy, structure, and execution

• An ambitious, informal, and results-driven culture with strong cross-team collaboration

• A meaningful product that reduces food waste and improves everyday experiences for thousands of users

• Strong opportunities for professional and personal development as Kanpla scales

• Competitive salary package based on experience

• Office base in Aarhus or Copenhagen, with close collaboration across our European hubs

What we’re looking for:

• Proven experience in Customer Success leadership, Enterprise CS, or similar senior delivery-focused roles

• Strong track record managing complex enterprise customers and multi-stakeholder environments, ideally in the Nordics

• Excellent project management and execution skills, with the ability to drive initiatives from plan to delivery

• Highly structured, proactive, and comfortable owning end-to-end outcomes

• Tech-savvy with a strong understanding of B2B SaaS implementations and value realization

• Comfortable operating in a fast-moving scale-up environment

• Fluent in a Nordic language and English (second Nordic language is a plus)
  

Industry knowledge on the Contract Catering sector is a big plus ✚

Ready to join us?

Let’s talk. Send your CV and application, and let’s explore how you can help shape the future of Customer Success in Nordic contract catering 🌍