Support & Community Manager til Healper

Salary Competitive

Healper er en hurtigt voksende startup/scaleup inden for mental sundhed. Næsten 70.000 mennesker har allerede brugt Healper til at finde den rigtige psykolog, og vi arbejder hver dag på at gøre hjælpen mere personlig, mere menneskelig og langt mere tilgængelig.

Rollen

Du bliver psykologernes go-to person hos Healper. Det er dig, der hjælper dem godt i gang, svarer på deres spørgsmål, sparrer om deres profiler og er med til at sikre, at de føler sig hjemme på platformen. Ingen dage er ens. Du kommer til at arbejde tæt med både psykologer, product og ledelse – og du får reel indflydelse på, hvordan vi opbygger verdens bedste psykolog-community. Healper er en VC-finansieret startup med base i København. Vi bygger en AI-drevet brugerrejse inden for mental sundhed og tror på en nysgerrig, holistisk og menneskelig tilgang til psykisk trivsel.

Dine opgaver

Du kommer bl.a. til at arbejde med:

Screening og dialog med potentielle psykologer
Onboarding af nye psykologer (platform, koncept og forventninger)
Løbende relation og opfølgning med eksisterende psykologer
Hjælp til at skabe stærke, personlige og tillidsvækkende profiler
Besvare spørgsmål og løse daglige support- og bookingrelaterede opgaver
Ad-hoc administrative opgaver
Løbende sparring og rapportering til din leder
Bidrage til at opbygge et stærkt community og god psykolog-oplevelse

Hvem er du?

Vi forestiller os, at du:

Har et par års relevant erfaring (fx support, customer success, salg eller lignende)
Er virkelig god til at kommunikere – både skriftligt og mundtligt
Taler og skriver flydende dansk og har stærke engelskkundskaber
Trives i et miljø med fart på og mange bolde i luften
Er struktureret, selvkørende og tager ansvar
Har et godt menneskekendskab og er tillidsvækkende af natur
Motiveres af at gøre en reel forskel for mennesker, der har det svært

Det praktiske

Fuldtidsstilling
Arbejdsplads i København
Opstart: hurtigst muligt
Vi holder samtaler løbende

For more information or questions please contact us at aabo@healper.dk or phone number +45 30327997

Perks and benefits

This job comes with several perks and benefits

Flexible working hours

Near public transit

Free coffee / tea

Social gatherings

Skill development

Mental health support

See all 12 benefits

Working at
Healper

See company profile

Healper a game-changing booking platform that matches people with mental health issues such as depression, anxiety, and addiction with the psychologist who fits their needs. Problem: The cumbersome booking of the wrong psychologist In Denmark, mental disorders account for 25% of the disease burden and cost society 55 billion DKK annually with more than 2,000 people receiving therapy from a psychologist every day. Further, too many individuals do not receive timely help as they cannot cope with the draining 5-hour process it takes to find and book a psychologist. At the same time, U.S. experience shows that only 20-40% of people find a psychologist they trust and have 'chemistry' with. This is tragic, as just one bad experience can cause a client to completely drop out of or postpone his/her therapy. The ineffective booking process and the risk of a poor patient-therapist match mean that many people continue to struggle with mental illness who could otherwise be treated. This has major consequences for individuals whose mental illness markedly impairs their quality of life, but also largely affect their family and friends. Furthermore, this is a major problem for society, which is negatively impacted by lost labor and growth and must shoulder the high costs associated with mental illness. Solution: A simple approach to booking the right psychologist Healper is a friendly guide and a booking platform that matches clients with psychologists. We have designed a comfortable, simple, and transparent user journey, that takes the client by the hand and helps him/her through therapy to mental health. Clients fill out a short questionnaire and are then matched with the best results from our database of more than 1,700 psychologists. Here, we find the psychologist who can statistically give the best treatment. Clients are presented with a prioritized list of three psychologists along with the reasons for the match. From this list, clients can choose which psychologist they like best, book a session, and pay. The platform continuously facilitates feedback from clients and their psychologists to improve the processing and precision of the matches.