At Autoflows, we have grown rapidly in the Finnish market since 2021. With a dedicated team, we have successfully built strong relationships with our customers and enabled our their growth and success. Our Finnish Customer Success Consultant has moved to our product team, so we are now looking for a motivated and highly organized Customer Success Consultant for the Finnish market.

In this role, you will have end-to-end responsibility for your own customers and drive communication, activities towards existing customers and project management of each customer.

About Autoflows

Autoflows is a fast-growing SaaS company on an important mission to shape the future with data and predictive analytics. We work with the most prestigious brands and dealers in the world such as Audi, VW, Porsche, SKODA, Seat, Peugeot, Opel, Suzuki, KIA, Ford, Volvo, Renault, Mercedes and Citroën and help the automotive industry take action on data. Our deep knowledge of the automotive industry helps us design relevant plug and play digital services. We have services toward brands, dealers, and independent workshops.

Autoflows is a unique customer data platform for the automotive industry that allows dealers to take action on data and grow their business through intelligent data structuring and automations.

The main purpose for the Customer Success Consultant is to deliver and grow value for our customers in the Finnish market. Our customers are dealerships or workshops who use Autoflows to retain their customers and develop their business.

The team

The Customer Success team aims to always deliver a great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to very low churn of customers and high customer satisfaction.

As a team, Customer Success is also responsible for continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Engineering and Support teams to drive innovation and development of our products and solutions.

Key Responsibilities

• Responsible for overall customer satisfaction, success, and retention of our customers in Finland

• Responsible for high-quality onboarding and training of customers in Finland

• Ensuring customers are using Autoflows to the full potential

• Identifying and executing on upsell opportunities

• Building and maintaining good relationships with customers to ensure good communication including impactful email campaigns

• Contributing to developing the CS team processes and tools including our Autoflows Academy

• Project management of complex customer projects and their journey to success

• Attending fairs and dealer visits in Finland on occasion.

About you

We are looking for an experienced Customer Success colleague who already knows the processes in a CS team and how to work with customers. Preferably, you have a master’s degree in business, communication, digitalization or similar.

You should have experience with project management and customer success so you can hit the ground running but also challenge processes and optimize them.

Furthermore, you have:

• Excellent project management skills with strong attention to detail

• A personal drive to go the extra mile to deliver high-quality customer service to our customers

• The ability to think on your feet and work independently, while being a true team player and helping other team members when needed.

• Motivation to work in a fast-paced scale-up environment where priorities can shift, and we challenge ourselves to develop new solutions and processes

• Strong relationship builder, with the ability to engage with customers and colleagues across at all levels in an organisation

• Curious to learn and develop

• Self-driven and collaborative

• Excellent communication skills with fluent spoken and written Finnish and English

The role is on site in our Copenhagen office. It is not a remote role.

About us

Autoflows is an international team of 55 employees who are passionate about predictive data analytics. Our offices are on Højbro Plads in the very cool start-up community Matrikel 1. We are highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time. We have an informal and relaxed team atmosphere with team events, breakfasts and Friday bars. You can read more about us here www.autoflows.com  

How to apply

Please include your CV and LinkedIn profile as well as a motivational message. The deadline to apply is Friday 23 January 2026.

About our interview process:

• Online or face-to-face introduction to Autoflows and you (30 minutes)

• Case-based interview with team members and CEO (1 hour)

• Closing talk with CEO including compensation, starting date, and all other practical details (30 minutes)