The global market for online wine sales is expected to grow significantly throughout the coming years, and Vivino will be at the forefront of this growth. We need you to champion a culture where security and productivity work in tandem. Your role is to ensure our company remains compliant and resilient, while simultaneously removing technical friction so our employees are free to excel in their work.

Automate User Lifecycle and ensure smooth global IT operations
The IT team is part of our People & Culture team, consisting of colleagues with unique specialties, but a shared purpose of making Vivino a great place to work. The team is based in Copenhagen. You will have one employee reporting to you, who acts as the primary point of contact for colleagues seeking IT assistance. Part of the job is to support and develop your employees while providing daily IT support and evolving the framework and backbone for solid IT operations. This includes continuously developing our Okta IAM platform with Automate User Lifecycle Management, improving operational security (email, network, endpoint), and streamlining the approach to SaaS applications. This means managing the entire SaaS lifecycle—from inventory evaluation, consolidation, and rightsizing to contract negotiation—while partnering with Finance to ensure budgetary compliance. You will act as a key liaison to stakeholders, striking a productive balance between strict adherence to policy and the pragmatic flexibility required to support evolving business needs.

Furthermore, your responsibilities will include the following:

• Oversee the overall operation (both personal and tasks) of the ITSM system (wrangle.io) for ticketing, user lifecycle, and inventory management
• Implement continual improvements to ticketing workflows based on user feedback and overall ticket volume
• Continually evaluate the SaaS inventory and consolidate, up/downgrade where relevant, working with Finance to ensure that a budget is adhered to
• Work with the internal Head of DevOps and VP of Legal to implement and maintain best security practices
• Ensure the smooth operation of local and remote office locations (networking, printing, operational security, etc.)
• Work with local office managers to maintain a local hardware inventory and enforce best practices. And keep IT hardware standards updated regularly in collaboration with finance and department heads to ensure users can work effectively within budget

Approachable and flexible self-starter with a passion for IT support and operations
While we prefer not to confine anyone within rigid categories, we believe you will thrive and succeed in this position if you can effectively showcase your experience or aptitude in the various aspects outlined below. We seek an IT Operations Manager who understands the importance of IT Operations for a company to grow, remain secure and compliant, and for employees to perform at their best. To succeed in this role, we envision you bringing a combination of technical expertise, a passion for people, and the ability to establish and maintain a robust IT infrastructure for employees. You work well as part of a team, are considerate towards others, and are good at coordinating. You seek to find the best solutions, taking into account time, budget, and business needs. While being approachable, you also find time to focus and identify areas for improvement. In your daily work, you are well organized and know how to plan ahead.

Furthermore, we would think you can demonstrate the following:

• Several years of experience in IT Operations
• Understanding and interest in leading and developing the team (currently one person) to grow and develop, both technically and personally
• Experience implementing security tools and best practices
• Not shying away from contract management and negotiation, budgeting, and stakeholder management
• At Vivino, we work with Slack, Google Workspace, ITIL, and Okta, and this experience or similar will be viewed as an advantage

Working at Vivino
Working at Vivino is challenging, fun, and rewarding. We have an incredible, multicultural, and international work culture where we take care of and look out for each other. We appreciate new ideas and encourage everyone to bring them to the table. We are not afraid to make mistakes as long as we take ownership, learn from them, and support one another in our continual improvement. We have a lot of fun at our weekly Friday bar, and Copenhagen's social committee hosts regular events.

Who are we?
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME

Vivino is the world's largest online wine marketplace and the most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to provide personalized wine recommendations tailored to each user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and iOS devices.

We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, Australia, and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.

Commitment to diversity and inclusion
Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, veteran status, or other characteristics protected by applicable law.

 
Application deadline: December 18, 2025