Join Our Mission at Laavu - Fluent Finnish-Speaking Sales & Customer Specialist

Join our mission to build a psychologically sustainable future where taking care of your mind is as normal as taking care of your body. We're looking for a fluent Finnish-speaking Sales & Customer Specialist to join our team in Q1 2025. The application period ends on the 7th of December.

Are you ready to embark on an exciting journey with a company that's not just about business but also about changing the game in psychological services? Laavu is a growing company providing psychological coaching for entrepreneurs and business leaders. Our mission is to create a new norm in which taking care of your mind is as normal as taking care of your body. Our vision is to become an indispensable companion to every growth-minded company in Europe.

What do we have to offer?

• An exciting and growth-oriented position within a mission-driven and growing company.

• A diverse and dynamic client base, including top-tier business leaders in Finland.

• A warm, collaborative, and ambitious team with a low-hierarchy culture.

• Flexible working environment regarding location and hours.

• Modern workspace in Helsinki city center with a strong sense of community.

• Base Salary + comission  (2000-3000 € month)

• Lunch/sports benefit of 100€ per month.

• Full-time or part-time position with professional development opportunities.

Main Responsibilities

As an SDR, your primary goal will be to support sales efforts by booking 20-40 discovery calls per month, managing customer interactions, and assisting with various tasks within the growth team. You'll engage in multi-channel outreach using phone calls, emails, messages, video messages, and LinkedIn, working closely with prospects to schedule discovery calls. You will also play an active role in inbound lead follow-ups, rescheduling coaching sessions, and other customer service-related tasks. This role is ideal for someone who is interested in psychology and leadership and eager to grow their skills in sales and customer service.‍

• Personally reach out to prospects using varied strategies (phone calls, emails, LinkedIn, etc.) to schedule discovery calls.

• Handle inbound lead follow-ups, booking, and scheduling tasks, as well as rescheduling and managing coaching sessions as needed.

• Maintain and update CRM data to ensure customer information is accurate and track progress for future outreach.

• Collaborate actively with the growth team to support daily activities and contribute to growth initiatives.

• Support in customer service, conducting feedback calls, and managing event logistics or other ad-hoc activities.

• Support in multi-channel prospecting efforts, focusing on identifying and qualifying leads with genuine sales potential.

What is expected from you?

• Some experience in sales, customer service, or a related field is beneficial but not mandatory. More importantly, a strong eagerness to learn and develop within the role is key.

• An interest in sales and enthusiasm for learning new skills and techniques.

• Resilience and consistency in making calls and reaching out to prospects without significant emotional strain.

• Strong active listening skills and the ability to engage in meaningful conversations with customers.

• Team-oriented mindset: the ability to work collaboratively, share knowledge, and learn from others.

• Basic proficiency with digital tools (e.g., CRM software such as Pipedrive) is a plus.

• Curiosity to ask questions, actively seek information, and receptiveness to new ideas and learning opportunities.

• Effective communication skills (both Finnish and English) across multiple channels and with both customers and team members.