Customer Success Manager | Fluent in Danish, German, French, or Dutch

Salary Competitive

Salary
🇫🇷 52,200k - 69,900 EUR year/gross + 20% bonus
🇩🇰 39,500 - 52,900 DKK month/gross + 20% bonus
🇬🇧 56,400 - 75,500 GBP year/gross +20% bonus

💬 Language Requirement. Fluency in one of our key market languages: Danish, German, French, or Dutch.

About Monta

At Monta, we’re on a mission to reshape the future of electric mobility. By bringing together drivers, charge point owners, and businesses, we’re making EV charging smarter, simpler, and accessible to everyone. Our platform is the backbone of a fast-growing ecosystem - powering seamless charging experiences at home, at work, and on the go.

As we scale our data capabilities and double down on AI, we’re unlocking smarter decisions, deeper automation, and truly next-level customer experiences. It’s an exciting new chapter - and we’re looking for people who want to build it with us.

Our DNA keeps us moving forward: Build Together & Finish, Sweat the Details, Customer First, and Aiming for the Moon. This is how we hold ourselves and each other accountable.

The best part of Monta? The people. Talented, ambitious, kind, and down-to-earth - you’ll be challenged, supported, and inspired in equal measure. If curiosity, grit, execution, and personal growth resonate with you, we would love to meet you.

We’re looking for a Customer Success Manager who’s ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins

This Is What You Will Achieve

Drive real customer outcomes — You’ll lead a portfolio of B2B2C accounts and turn onboarding into adoption, and adoption into growth.
Be the reason customers stay and scale with Monta — through structured engagement, proactive planning, and commercial intuition.
Master the EV charging ecosystem — You’ll quickly get fluent in roaming, hardware, tariffs, and payments — and become the go-to guide for partners/customers looking to increase operational efficiency and grow their customer base
Operate with ownership — From implementation to renewal, you’ll take full responsibility for customer success — building trust, solving problems, and seeing the impact of your work directly in retention and expansion.
Build internal influence — You’ll be the voice of your customers, helping shape Monta’s product and service through structured feedback loops, prioritised escalations, and smart cross-functional collaboration.

What You’ll Do

Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
Manage risks, ensure renewals, and drive growth in your portfolio
Ensure the success of customer accounts through strategic touchpoints, regular engagements, business reviews, project management, and success planning.
Track key metrics to identify opportunities and mitigate risks
Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and request

What We’re Looking For

3–5 years of experience in Customer Success, Account Management, or Technical Account Management within a SaaS or B2B tech environment — preferably in a fintech, scale-up, energy, or mobility context.
Strategic operator with a commercial mindset — You know how to balance relationship-building with revenue-driving, and when to push vs. pause.
Strong communicator and customer advocate — You can navigate both high-level business conversations and low-level technical blockers, always bringing clarity and action.
Process-minded & detail-oriented — You structure chaos, you track your accounts, and you sweat the follow-ups.
Confident using data and AI-powered tools to accelerate daily tasks, manage portfolio health, and drive insights that inform account strategy (Excel, Notion AI, ChatGPT, HubSpot, Tableau).
A builder at heart — You’re not just here to manage. You’re here to improve how we scale Customer Success at Monta.

What We Offer

A yearly education budget and extra days off to use it.
A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.
Free lunch every day.
Pension & health coverage to keep you secure for today and tomorrow.
Paid parental leave to support life’s big moments.
Warrants program - be part of our growth story.
Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.
A one month electric vehicle introduction program (plus access to a shared company EV).

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Equity package

Maternity / paternity leave

New tech gear

Central office

Work life balance

See all 22 benefits

Working at
Monta

See company profile

Monta is the operating platform powering the EV charging ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. We believe that accelerating and democratising the adoption of EV technology is key to building a better future. Monta’s mission is to provide the best technology solutions for the entire EV charging cycle. At our core, we provide access, innovation, and reliability to the mobility transformation. We're here to make the transition to electric mobility as seamless and exciting as possible. With a single integrated software built to EV better. Founded in 2020 our team has been growing fast and are now more than 200 employees with 47 different nationalities. Our HQ is based in Copenhagen, and we have offices in Oslo, Berlin, Paris, London and just opened Barcelona. Our culture is based on trust, transparency, and respect, where everyone contributes to making Monta what it is. You don't have to work 9-17, we trust our people to know how they work best. We empower each team to choose how and when they work. Inclusion is also a big part of our culture, and we make sure that everybody feels welcome, heard and able to bring all of who they are to work. We take it upon ourselves to protect this space that has allowed us to get this far. Monta is dedicated to encouraging a supportive, diverse and inclusive culture amongst all Monteers as they are fundamental to our values as a company. One of the best things about Monta is our people. Right from the get-go you will feel how inclusive, diverse, sociable and friendly our team is. We go to the office as much as possible, not because we have to, but because we enjoy each other's company - even outside work hours we hang out together. We have lots of different clubs you can join, there's a chess club, a ski club, (there's a slack channel for every little interest we can bond over). Everyone is very passionate about what we do and invested in the product and their role. We are a team of innovators, experts, and “bar-setters” in our fields. We believe that we can create the path needed to sustainably scale the industry towards the future. We're biased toward action, so we're always looking for ways to improve and make things work for many, not just few. We don't just want to be good at what we do—we want to be the best at it. Better results, better technology, better systems, better together. The combination of all this, and the feeling that we are contributing something great to the world, gives everyone a strong sense of belonging and makes our employees and customers want to work with us - it helps our company thrive. Everyone here is proud to be a 'Monteer'. If you’d like to work in a green, tech-driven company and are passionate about innovation, we might be the right fit! We've got an incredible team, and hope to find more peers who can help us push things even further.