We’re looking for a Director of Customer Success, International to join our growing global team!
As our international CS leader, you’ll oversee three Regional Managers across EMEA, LATAM, and JAPAC, ensuring we deliver locally resonant strategies that align with global goals. Reporting directly to the Global Director of Customer Success, you’ll act as a strategic deputy (#2) with visibility to the executive team.
This is a rare opportunity to shape the experience of thousands of marketers worldwide with Supermetrics. We’re moving from startup to scale-up, and we’re looking for an external hire who can bring fresh insights to help us on this journey. With your MarTech expertise, global leadership experience, and ability to scale teams across diverse geographies, you'll help us define what world-class Customer Success looks like on an international stage.
đź“ť What you’ll do:
- Lead and grow regional CS teams across EMEA, LATAM, and JAPAC.
- Drive regionalization strategies for adoption, growth, and advocacy.
- Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights.
- Partner with Sales, Marketing, Product, and Support to align local execution with global strategy.
- Champion the voice of the customer and design a truly differentiated customer experience.
- Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026).
đź’Ş What you’ll bring:
- 8+ years in Customer Success or related leadership roles, including international team management.
- Significant MarTech or SaaS domain expertise, ideally working with marketing leaders.
- Skilled in change management and leading organizations through scale.
- Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling.
- Cultural intelligence and the ability to lead across geographies, languages, and time zones.
- Executive presence, storytelling skills, and a collaborative leadership style.
- Passion for the customer experience. You are interested in building something truly differentiated.
🚀 Why join us?
- Direct influence on shaping the future of Customer Success globally.
- Opportunity to act as a strategic deputy with a path to broader leadership.
- A chance to impact marketers worldwide with a category-leading product.
Be part of a company at a pivotal scale-up moment where your skills will shape the next chapter.
Benefits we offer…
- Competitive compensation package, including equity
- Great work equipment, and home office allowance for those working in our fully remote locations
- Health care benefit and leisure time insurance
- Annual 1000 euros of personal learning budget
- Sports and wellbeing allowance
Benefits may vary depending on location.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Remote / #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
Perks and benefits
This job comes with several perks and benefits
Flexible working hours
Free coffee / tea
Near public transit
Social gatherings
Free office snacks
Free friday beers
Working at
Supermetrics
