About ProfitMetrics & the Role

Ecommerce businesses are great at growing fast. We help them grow smarter. ProfitMetrics provides ecommerce companies with the tools to track and improve their profit margins across channels, so they can make better decisions — not just bigger ones.

We are growing quickly and are now looking for experienced Customer Success Managers to join our team. This is an opportunity to build meaningful, long-term partnerships with ambitious ecommerce brands and to play a key role in shaping the future of a company that’s scaling internationally.

At ProfitMetrics, we keep things simple: we trust each other, we take ownership, and we value kindness and curiosity as much as ambition. We work fully remotely across different countries and time zones, and our culture is built on openness, collaboration, and a shared mission.

What You’ll Do

• Own the customer journey post-sale, including onboarding, adoption, and long-term success.

• Act as a trusted advisor and help customers unlock the full potential of ProfitMetrics.

• Build strong relationships with key stakeholders and identify opportunities for upsell, cross-sell, and expansion.

• Collaborate closely with Partnerships and Technical Support to deliver a seamless customer experience.

• Monitor customer health metrics and proactively address retention risks.

• Translate customer feedback into insights that shape our product roadmap.

What We’re Looking For

• 3–5 years of experience in Customer Success, Account Management, or Partnerships (preferably in SaaS or ecommerce tech).

• Strong relationship-building and communication skills, with the ability to influence and drive outcomes.

• A proactive, problem-solving mindset and a genuine passion for helping customers succeed.

• Experience with ecommerce clients or SaaS solutions is a plus.

• Fluency in English (additional languages are a bonus).

Why Join Us

• Be part of a fast-growing company shaping the future of ecommerce profitability.

• Work with a passionate, international team that values both high performance and a supportive culture.

• Enjoy real ownership, autonomy, and opportunities to grow with the company.

• Fully remote setup with flexible working hours — we trust you to structure your day in the way that works best.