Moonboon is looking for a German-speaking Customer Service Specialist to join our B2C customer service team during a maternity cover.

Are you passionate about creating great customer experiences – and do you speak fluent German and English? In this role, you will play a central part in supporting our German-speaking customers.

About the role

As our new Customer Service Specialist, you will be the first point of contact for customers in Germany, Austria and Switzerland. You will handle inquiries with professionalism, warmth, and accuracy – ensuring that every parent who reaches out to us feels supported.

What you will be doing

• Respond to customer inquiries in German (via email, phone and chat)

• Handle orders, returns and claims efficiently and correctly

• Track and follow up on cases in our systems to ensure nothing is missed

• Collaborate closely with the rest of the team to share knowledge and improve our processes

• Provide support in English when needed (Danish is considered a plus)

Who you are

• You speak and write fluent German and English (Danish is a strong plus)

• You have experience in a customer service role and enjoy working with people

• You are structured, detail-oriented and calm under pressure

• You are confident using IT systems and work in a solution-oriented way

• You enjoy being part of a team and contributing to a positive customer experience

What success looks like

• German-speaking customers feel heard, supported and understood in their own language

• Cases are solved quickly, efficiently and with high quality

• You contribute to a smooth and professional service experience that strengthens Moonboon’s reputation in the DACH region

• You help your colleagues by sharing knowledge and ideas to continuously improve customer service

  
  

We offer

• A full-time maternity cover in a company with strong values and a clear purpose

• A flexible and informal work culture where we support each other

• An office in the heart of Amager – close to public transport and green areas

• The opportunity to make a difference for families while setting the standard for customer service in a growing company

If you have questions, please reach out to Mariah at +45 21 21 21 78 or by email.

Application deadline: September 30th, 2025

Start date: November 1st, 2025.

We invite candidates for interviews on an ongoing basis.