About LifeX

Founded in Copenhagen in 2017, LifeX is a rapidly growing co-living company whose vision is to make anyone feel at home, anywhere in the world. In almost 5 years, we have grown to operate over 900 rooms across 400+ shared and private apartments in Copenhagen, Oslo, Berlin, Munich, Hamburg, and Aarhus.

At LifeX, we are driven by our purpose and desire to shape the future of living. We believe in giving people more time for great experiences through flexible, designed and community-centric family-style living. With a world in constant movement, shaped by increased global mobility, we find inspiration in today’s modern challenges and offer a home and a place of belonging for a more tolerant and sustainable world. 

Working in Customer Support Specialist you'll be reporting to the Customer Support Manager and responsible for ensuring our members receive timely, empathetic, and effective help. You will with support systems and collaborate cross-functionally to improve our service offering. Your mission is to make every member feel at home and feel heard.

What You’ll Do

• Deliver Customer Support via Intercom, ensuring timely, high-quality responses to member inquiries while proactively collecting feedback, creating maintenance tickets, and ensuring adherence to service standards.

• Monitor and manage inbox, assign conversations, tracks trends, tagging, and creating/edits macros, workflows, and email series.

• Manage Tier 1 and Tier 2 conflicts independently and tackle Tier 3 conflicts by collaborating closely with the Customer Support Manager on resolving those more sensitive or serious escalations.

• Draft and review community emails, ensuring clear and engaging messaging.

• Support planning and coordination of monthly member events across all LifeX cities, fostering community engagement and enhancing the member experience.

• Member Coordination: Accommodate member moves, terminate bookings, and edit invoicing lines connected to bookings.

• Ensure KPIs (CSAT, response times, resolution rates) and SLAs are consistently met

• Support processes to encourage member-generated feedback, leveraging key review platforms to strengthen brand credibility and visibility.

  
  

Who You Are

• Remote or Hybrid friendly in EU timezone, able to collaborate with remote teams

• 1- 2+ min. years in a customer support - ideally in hospitality, real estate, property management or similar.

• Exceptional English communication and conflict resolution

• Proficiency with support tools like Intercom, Zendesk, or similar

• Empathetic and calm under pressure

• Passionate about community living, urban lifestyle, and helping people feel at home

• Plus: Experience with AI

Recruitment Process

1. Send your CV and application expressing your interest and drive

2. First interview with manager

3. Second interview with team

4. If we are the right fit and our expectations are aligned, then we will make you an offer.

5. Ideal start date: ASAP