Join Crediwire in Shaping the Future of Financial Experiences

Do you want to be part of a fast-paced FinTech scale-up that’s redefining how accountants, banks, and SMEs across the Nordics interact with financial data? At Crediwire, we’re building infrastructure that powers better decisions and stronger companies. With commercial partners like Mastercard, Nordea and Grant Thornton, we’re growing fast, and we’re just getting started.

We’re now looking for a Customer Success Manager to strengthen how we deliver value to our customers, and to drive commercial growth through hands-on expansion and new sales. You’ll be part of the Commercial team and report directly to our Chief Commercial Officer (CCO).

The Opportunity: Build Relationships, Deliver Value

This is a hands-on commercial role with real responsibility. You’ll be the point of contact for our customers, across onboarding, adoption, retention and growth.

Our customers include professional users such as accountants, bank advisors, and SME leaders. Your job is to make sure they succeed with Crediwire, through proactive support, clear guidance and commercial dialogue.

What You’ll Be Doing

Customer Success & Activation

• Onboard new customers and ensure fast time-to-value

• Guide users through best practices, flows and relevant use cases

• Deliver structured, proactive follow-ups that drive engagement

• Track usage and help customers unlock full value over time

• Be a trusted contact person for the customer, from day one and onward

Account Growth & Expansion

• Identify and act on expand opportunities based on value delivered

• Manage renewals and increase account value over time

• Maintain strong, long-term relationships with key stakeholders

Collaboration & Communication

• Work closely with Commercial, Product and Development teams

• Coordinate internally when issues or requests arise

• Ensure all communication is clear, professional and customer-focused

• Share learnings, feedback and account status internally as needed

Who You Are

You’re structured, proactive and commercially minded. You don’t wait to be asked, you see what needs to be done and you act. You enjoy building trust with customers, and you understand how to turn relationships into results.

You’re comfortable working with professional customers like accountants, financial controllers and bank advisors, and you know how to match their expectations for clarity, precision and reliability.

• Excellent communicator, in Danish and English

• Curious about how people work and what they need

• Clear, calm and consistent in your approach

• Experienced in Customer Success, Account Management, SaaS or FinTech

What We Offer

• A commercial role with real ownership and impact

• Direct responsibility for expansion, retention and customer relationships

• Close collaboration with Commercial, Product and Dev

• A fast-paced, execution-driven culture

• A central office in Copenhagen with great people and strong momentum

• Competitive compensation and room to grow

Crediwire | Real-time Financial Data for Better Business Decisions Let’s create success, and scale it.