Are you a service-minded problem solver with a talent for clear communication? Do you want to join a fast-scaling SaaS company and be part of a close-knit, ambitious team that supports customers in 30+ countries?

Then this is your opportunity to make a real difference.

About Us

Adversus is a fast-growing SaaS company headquartered in the heart of Aarhus. Our platform helps sales and support teams automate and optimize their outbound activities – and we’re growing fast. Our customer base spans 33 countries, and behind it all is a passionate team of +40 colleagues, including developers, marketers, sales reps, and support heroes.

As we continue to scale, we’re now looking to expand our support team with a new full-time Customer Supporter who’s eager to take ownership of the customer experience and help our users get the most out of our platform.

Your Role

You’ll be the first point of contact for our customers – whether they’re facing a technical issue, need help understanding a feature, or just want advice on optimizing their workflow.

While most inquiries come in via chat and email, you’ll also jump on calls when needed. Your job is to make sure our users always feel heard, supported, and enabled to succeed.

But this isn’t just about answering tickets – you’ll help shape the support function itself. From improving help content and documentation to identifying opportunities to optimize internal workflows, your input will matter.

Key Responsibilities

• Deliver world-class support via chat, phone, and email

• Troubleshoot and solve platform-related issues

• Maintain and improve our help center articles and guides

• Collaborate with product and tech teams to report bugs and suggest improvements

• Be part of refining our support structure and customer experience

  
  

What we’re looking for

We imagine you’re someone who:

• Has a friendly, patient, and professional tone in every interaction

• Is structured and detail-oriented

• Thrives in a fast-paced, dynamic environment

• Enjoys working independently and collaboratively

• Can communicate fluently in Danish and English, both written and spoken

Bonus points if you have:

• Experience from another SaaS company or support role

• Knowledge of CRM systems and ticketing tools

• A flair for tech and troubleshooting

What’s in it for you?

You’ll join a team that’s passionate about helping customers – and having fun while doing it. Here’s what we offer:

• Full-time role (37.5 hours/week), Mon–Fri (8/9 - 16/17), with one evening shift (13–21) per week

• Central office location in Aarhus C

• Competitive salary, pension, health and dental insurance

• Daily lunch, snacks, drinks, and Friday beers

• Social events and team activities

• Full onboarding and plenty of learning opportunities

Ready to join?

If you’re ready to take the next step in your support career and help us deliver an exceptional experience to our users, we want to hear from you! Send us your CV and a few words about why you’d be a great fit. The expected start date will be the 1st of September 2025. 

Let’s create better customer journeys together.

For more information or questions, please reach out.