As one of our great colleagues will be busy with a new, little and probably more demanding boss for a year, we are looking for someone to take over while she is away.

About Us

Donkey Republic is looking for an Account Manager for the German market. We are a Danish purpose-driven company, operating a fleet of 22,000+ bicycles, serving 1m+ customers in 70+ locations in Europe. We are working to provide flexible, affordable and sustainable transportation around the world - and we need you!

You will be joining a (kick-ass) international Account Management team, and work closely with our Head of AM.

What you’ll be doing:

As Account Manager, you will be responsible for maintaining the day to day and long term relationship with our public and private business partners in Germany. 

You will work closely with the Head of Accounts, Account Managers, our local Operations teams and the Business Development team in order to create local upsell opportunities, work on larger projects and make sure that a sustainable bike operation grows and flourishes in Europe. 

You will also collaborate with the Marketing team in order to promote local marketing actions and events.

Your main responsibility will be:

• Analyzing data-dashboards and compiling data reports.

• Replying to partners’ questions and coordinating requests.

• Creating memberships and coupon codes in the backend.

• Advising clients on how to grow with us.

• Working with the Sales team in order to predict and foster upsells and contract renewals.

• Facilitating bike and spare part delivery logistics.

• Having an open ear for our partners' concerns and feedback.

• Consulting on and coordinating marketing activities.

• Collaborating with our Senior and Key Account Managers in various projects.

• …. and other fun stuff.

  
  

What you’ll need to succeed:

• Native-level proficiency in German and fluency in English.

• Experience in Account Management.

• Great project coordination skills.

• Excellent communication skills both written and verbal.

The right candidate is:

• Collaborative and has a sales oriented mindset.

• A fast learner, and a skilled user of mobile and web tools.

• Good at multitasking and doesn’t fear working under pressure at times.

• Tackling tricky issues head on and doesn’t shy away from difficult conversations.

• Detail-oriented as well as business-and service-minded.

• Creative and patient in solving problems.

We would also love if you:

• Have worked in transport / mobility industry before

• Have worked with startups, or young and dynamic businesses before.

• Want to change the world with bikes.

• Are mastering French, Dutch or Danish (written and spoken)

  
  

What we can offer:

• Diversity! The Donkey Squad contains a very tight group of talented people to learn from in marketing, technology, business development, customer support and operations, with 18 different nationalities.

• Competitive salary based on experience. 

• A dedicated team where we support each other and make sure we are lifting each other towards shared success.

• A vibrant office in the city center.

• Company lunch, Friday bars, team adventures (on bikes) and much more.

The position is temporary and will be terminated  if no new agreements have been made.

What to expect: 

After a month

• You are being introduced to the company, our different departments and the Donkey Republic products.

• You are getting familiarized with your accounts and learning how to use our system.

• You are learning the different tools and processes to achieve your tasks.

After 3 months

• You have an understanding of your responsibilities, portfolio and growth opportunities.

• You actively participate in creating value to the Commercial Team.

• You support the team in various projects.

• You are independently managing your accounts’ requests and questions.

We are looking forward to hearing from you !

We encourage everyone with any kind of background to apply.