Strategy & Operations Associate

Location: Copenhagen (Hybrid)  

Type: Part-time (15–20 hours/week)  

Start: ASAP  

Reports to: CEO

About Reversio

Reversio is a fast-growing SaaS platform transforming the way e-commerce brands handle returns. We’re building the most intelligent and customizable return experience in the market helping brands reduce return rates, increase retained revenue, and drive loyalty, all while creating a more sustainable and data-driven post-purchase flow. Built for scale and trusted by some of the most forward-thinking Nordic brands, Reversio offers full integration with major WMS, CMS, ERP, and shipping solutions. We empower merchants to offer smarter outcomes — like product exchanges, instant credit, and eco-friendly options — instead of just accepting returns. We're growing fast, backed by experience and energy, and building a small but elite team in Copenhagen with the ambition to become the European leader.

About the role

This is not your average student job. As our Strategy & Operations Associate, you’ll work directly with the CEO across core business priorities. Think of yourself as a mini-CEO in training. Your job is to remove roadblocks, take ownership, and make things move. You’ll be the one who dives into strategic projects, customer touchpoints, and commercial ops to ensure we stay sharp and scale fast.It’s a role for someone who wants to punch above their weight class, who prefers action over theory, and who sees a fast-growing SaaS startup as the best business school in the world.What you’ll be doing

• Strategic support – work hand-in-hand with the CEO on everything from pricing strategy to investor material, internal process development, and KPI reporting.

• Sales operations – help coordinate pipeline activities, CRM workflows, outbound initiatives, and growth experiments.

• Customer success – assist with onboarding new clients, improving support documentation, and strengthening account health metrics.

• Special projects – own initiatives like market deep dives, performance analysis, and automation of manual tasks.

• Tactical execution – manage the stuff that just needs to get done, whether it’s coordinating a pilot, prepping a pitch deck, or analyzing support data.

You might be a fit if you

• Are studying business, economics, or a related field and want to go way beyond the curriculum.

• Are highly structured, but comfortable in messy, moving environments.

• Love figuring things out and then making them better.

• Have a founder's mentality: you think in systems, take initiative, and see work as a craft.

• Want to work closely with leadership and learn what building a SaaS company really looks like.

• Bonus: you’ve worked at a startup or have side projects of your own.

What we offer

• Direct mentorship from experienced founders and exposure to the full spectrum of startup building.

• Ownership and autonomy from day one.

• Office in central Copenhagen, with flexibility to work remotely.

• Paid role with real upside as we scale.

• A tight-knit, ambitious team and a chance to help define a new category in e-commerce.

To apply, send us a short note about why you're interested (no generic cover letters, please) and your CV or LinkedIn. We're moving fast and if this sounds like a fit, let’s talk.