Ensure our freelancers thrive on Valmista by guiding them to create standout, trust-building profiles and shaping new onboarding features.
Frequent Check-Ins: Proactively reach out to new and existing providers to review their profiles, gather feedback, and coach them on service and communication best practices.
Profile Optimization: Help providers add video intros, certificates/licenses, portfolio images, and compelling bios to boost customer trust and booking rates.
Feature Development: Partner with Product team to define, test, and roll out onboarding enhancements (e.g., mandatory intro videos, badge systems).
Workshops & Resources: Design and host monthly virtual or in-person workshops on profile building, customer engagement, and platform tools.
Feedback Loop: Aggregate provider insights, track activation metrics, and turn their suggestions into actionable improvements.
Excellent verbal and written communication
Strong empathy and coaching ability
Basic understanding of UX/online profiles
Organized, data-driven, and proactive
English fluency (Finnish a plus)
NOTE: Job role is not for Totemi-investment, but a product of the same company - Valmista
This job comes with several perks and benefits