Job Title: Operations & strategy intern 

Role Purpose: 

Ensure our freelancers thrive on Valmista by guiding them to create standout, trust-building profiles and shaping new onboarding features. 

Key Responsibilities: 

• Frequent Check-Ins: Proactively reach out to new and existing providers to review their profiles, gather feedback, and coach them on service and communication best practices. 

• Profile Optimization: Help providers add video intros, certificates/licenses, portfolio images, and compelling bios to boost customer trust and booking rates. 

• Feature Development: Partner with Product team to define, test, and roll out onboarding enhancements (e.g., mandatory intro videos, badge systems). 

• Workshops & Resources: Design and host monthly virtual or in-person workshops on profile building, customer engagement, and platform tools. 

• Feedback Loop: Aggregate provider insights, track activation metrics, and turn their suggestions into actionable improvements. 

Good to have: 

• Excellent verbal and written communication 

• Strong empathy and coaching ability 

• Basic understanding of UX/online profiles 

• Organized, data-driven, and proactive 

• English fluency (Finnish a plus) 

NOTE: Job role is not for Totemi-investment, but a product of the same company - Valmista