At ag analytics, we are growing rapidly in the UK and Ireland, so we are now looking for a motivated and highly organized Customer Success Consultant to help us grow these markets. Together with our Commercial Manager for UKI, you will be responsible for growing and retaining our customer base in UK and Ireland.

In this role, you will have end-to-end responsibility for your own customers and drive the full customer journey from onboarding to communications, training and expansion. You will also be in charge of project managing our large enterprise deals in UKI and lead their journey to success.  

ag analytics is a fast-growing SaaS company on an important mission to shape the future with data and predictive analytics. We work with the most prestigious brands and dealers in the world such as Audi, VW, Porsche, SKODA, Seat, Peugeot, Opel, Suzuki, KIA, Ford, Volvo, Renault, Mercedes and Citroën and help the automotive industry take action on data. Our deep knowledge of the automotive industry helps us design relevant plug and play digital services. We have services toward OEMs, dealers, and independent workshops.

Autoflows is a unique customer data platform for the automotive industry that allows dealers to take action on data and grow their business through intelligent data structuring and marketing automations. Autoflows is a plug-and-play product without customization, so we have efficient onboardings and easy product adaptation with very low churn.

The main purpose for the Customer Success Consultant is to deliver and grow value for our customers in the UKI markets. Our customers are dealerships or workshops who use Autoflows to retain their customers and develop their business.

The CS team

The Customer Success team aims to always deliver great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to very low churn and high customer satisfaction.

As a team, Customer Success is also responsible for continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Engineering and Support teams to drive innovation and development of our products and solutions.

Key Responsibilities include

• Responsible for overall customer satisfaction, success, and retention of our customers in the UK and Ireland

• Responsible for high-quality onboarding and training of customers in the UK and Ireland

• Project management of enterprise deals and their journey to success

• Ensuring customers are using Autoflows to the full potential

• Building and maintaining good relationships with customers to ensure good communication including impactful email campaigns

• Contributing to developing the CS team processes and tools including our Autoflows Academy

About you

We are looking for an experienced Customer Success colleague who already knows the processes in a CS team and how to work with customers. Preferably, you have a master’s degree in business, Communication, digitalization or similar.

You should have experience with project management and customer success so you can hit the ground running but also challenge processes and optimize them.

Furthermore, you have:

• Excellent project management skills with strong attention to detail

• A personal drive to go the extra mile to deliver high-quality customer service to our customers

• The ability to think on your feet and work independently, while being a true team player and helping other team members when needed

• Motivation to work in a fast-paced scale-up environment where priorities can shift, and we constantly challenge ourselves to develop new solutions and processes

• Strong relationship builder with the ability to engage with customers and colleagues across at all levels in an organisation

• Curious to learn and develop

• Self-driven and collaborative

• Excellent communication skills

Language

You must be completely fluent in English, preferably from the UK or Ireland.

The role is placed in our Copenhagen office, and it is not a remote role.

About us

ag analytics is a highly international team of 40 employees with a work culture that is built on four key values: Proactivity, curiosity, ownership and collaboration. We are very customer-centric and highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time. We have an informal and relaxed team atmosphere with team events, breakfasts and Friday bars. Our offices are on Højbro Plads in the very cool start-up community Matrikel 1. You can read more about us here www.aganalytics.dk 

How to apply

Please include a short motivation for applying and your CV and LinkedIn profile. The deadline to apply is Friday 30 May 2025.

About our interview process:

• Online or face-to-face introduction to ag analytics and you (15-30 minutes)

• Case-based interview with team members and Head of Customer Success (1 hour)

• Closing talk including compensation, starting date, and all other practical details (30 minutes)