About Us:

At Knowledge Gate Group , we’re passionate about bridging the gap between the research lab and industry. We connect industry-leading life science organizations with the insights and expertise they need to drive meaningful decisions. We pride ourselves on delivering value with precision, efficiency, and care.

Role Overview:

As a rapidly scaling company, we are opening an entirely new role. We're looking for a proactive and relationship-driven Key Account Executive to serve as the primary liaison between our clients and the internal fulfillment team. This individual will own the client relationship end-to-end—ensuring needs are met, expectations are exceeded, and new opportunities are uncovered. If you thrive in fast-paced environments, love building strong client relationships, and have a nose for business growth, we want to hear from you.

Key Responsibilities:

• Act as the main point of contact for assigned clients, ensuring a seamless and positive client experience.

• Collaborate closely with the fulfillment team to ensure timely and successful delivery of solutions.

• Proactively identify opportunities for upselling KGG’s services and expanding our footprint within client organizations.

• Develop a deep understanding of client goals and challenges to offer tailored support and strategic insights.

• Track client activity, gather feedback, and ensure retention through exceptional service and communication.

• Prepare and deliver reports, presentations, and proposals as needed to support client success and internal alignment.

What We’re Looking For:

• 3+ years of experience in account management, client success, or sales, preferably in a knowledge services or within pharmaceutical space.

• Strategic thinker with a client-first mindset and a drive to grow business relationships.

• Extremely organized and detail-oriented — you keep things moving, nothing slips through the cracks, and your inbox is always under control.

• Highly responsive and proactive — you don’t wait to be asked, and you never leave a client waiting.

• A strong communicator, both written and verbal, comfortable engaging with clients across different time zones, cultures, and seniority levels.

Why Join KGG?

• Accelerated career growth – This is a high-visibility role with direct impact. For the right person, there's a clear path to quickly take on more responsibility and grow within the organization.

• A dynamic and engaging environment with a diverse international team.

• Opportunity to make your mark in a fast-evolving company at the forefront of decentralized science

• Competitive compensation and performance-based incentives.

• Flexible work environment and support for professional development.