About Us
Queue-it is a global tech scale-up that helps the world’s biggest brands manage their busiest online moments. Our virtual waiting rooms prevent website crashes and bot abuse, ensuring a smoother, fairer digital experience for billions of users. No matter the demand, we give businesses peace of mind so they can deliver the online experiences they’ve worked hard to create.

At Queue-it, our strength lies in our people. With a team representing 40+ nationalities across offices in Denmark, the U.S., South Korea, and Australia, we thrive in a global, collaborative environment. Our workplace is enriched by diverse perspectives and teamwork across cultures.

About the Role
As a Platform Solution Architect at Queue-it, you will develop a deep understanding of both the technical and business aspects of our product to effectively address the complex requirements of our enterprise customers.

In this role, you will:

• Guide customers in integrating the Queue-it solution into their advanced architectures, troubleshooting any issues along the way.

• Confidently join customer meetings on short notice as a technical expert, helping to drive discussions forward.

• Provide technical support by answering customer questions and collaborating with a diverse team of creative, professional, and agile Software Engineers and Solutions Architects across our three global offices.

• Assist developers in diagnosing and resolving customer-reported bugs and issues, ensuring swift resolution.

• Share customer insights with the product team, influencing the direction of future enhancements.

As part of the R&D organization, you will play a key role in keeping the Queue-it product both technically and strategically aligned to help the world’s leading brands manage their web traffic effectively.

We’re looking for someone who:

• Thrives in a dynamic environment and enjoys solving problems
• Has a can-do attitude and strong troubleshooting skills, combining technical expertise with people skills to keep our enterprise customers happy and their Queue-it systems running smoothly
• Knows web technologies and the HTTP stack inside and out
  Is comfortable reading code and diagnosing issues across various programming languages, including mobile development
• Understands algorithms and architecture at a deep level

Qualifications:

• 5+ years of professional software development experience working with internet technologies
• Background as a programmer and/or cloud software architect
• Experience in customer support
• Knowledge of DNS, networking, proxies, CDNs, computing, programming, HTML/JavaScript, and mobile development
• Hands-on experience building web servers/tech stacks, integrating databases, developing data-driven applications, and implementing front-end functionality
• Familiarity with AWS, C#, JavaScript, and iOS development is a plus
• Professional proficiency in written and spoken English (Danish not required)

Why you'll love working with Queue-it:

Global & Collaborative
A workplace enriched by international perspectives (40+ nationalities), fostering teamwork across cultures.

Community
A strong sense of belonging, built through social activities and shared experiences.

Trust
Reflected in both our product and workplace culture. You’re trusted to work in a way that suits you best, following our strength-based approach. We also value your opinions, embracing a typically Danish flat hierarchy across all our offices.

Growth-Oriented
We prioritize professional development, open communication, and opportunities to thrive.

About the office(s)

Copenhagen

Located in the heart of Copenhagen, the Queue-it headquarters offers modern amenities, collaborative spaces, and quiet zones to suit all work styles – plus games, ping pong, foosball, PS4, social events, clubs, and great coffee, lunch & snacks!